Professional, Human Resources

Corelogic Irving , TX 75061

Posted 4 weeks ago

Job Description:

Job Duties:

Responds to first-level inquiries from key stakeholders across the organization to include employees, managers and colleagues in Human Resources. Provides accurate information, including problem identification, and resolution of employee related inquires and administrative procedures via multiple communication channels (phone, e-mail, case management system), in accordance with state and federal regulations, as well as, organization policies and procedures.

  • Educates and encourages employee use of self-service tools such as the company intranet and benefits sites where applicable.

  • Determines the priority level of non-routine employee transactions and inquiries; proactively escalates to the appropriate HR center of expertise or individual on the employee's behalf to ensure timely resolution of the matter/ concern.

  • Utilizes our case management ticketing system for the documentation of inquiry/ transaction details and relevant information via phone, e-mail and fax for quality management and record keeping purposes. Monitors/ reviews open ticket status for resolution and aging; escalates as appropriate to ensure response and closure of matters and/or inquiries with defined service-levels.

  • Run standard reports and create ad-hoc reports as needed.

  • Assist with the administration of multiple HR systems.

  • Completes/ enters employee transactions or status changes in HRMS as requested to ensure appropriate levels of approval and authorization are secured and documented.

  • Provides accurate information, including problem identification, and resolution of employee related inquires and administrative procedures via multiple communication channels (phone, e-mail, case management system), in accordance with state and federal regulations, as well as, organization policies and procedures.

  • Educates and encourages employee and leader use of self-service tools such as the company intranet and benefits sites where applicable. Determines the priority level of non-routine employee transactions and inquiries; proactively escalates to the appropriate HR center of expertise or individual on the employee's behalf to ensure timely resolution of the matter/ concern.

  • Utilizes our case management ticketing system for the documentation of inquiry/ transaction details and relevant information via phone, e-mail and fax for quality management and record keeping purposes. Monitors/ reviews open ticket status for resolution and aging; escalates as appropriate to ensure response and closure of matters and/or inquiries with defined service-levels.

  • Monitors and analyzes employee services tickets for trends and improvement opportunities with a goal of reducing call volumes. Communicates and escalates identified areas for consideration to appropriate individuals.

  • Offers suggestions for process improvement with the goal to increase efficiency and/or improve the stakeholder experience.

  • Supports the Talent Acquisition function by completing I-9s and facilitating new hire orientation in partnership as needed.

  • Maintains knowledge of federal, state and local employment practices and labor

  • laws, as well as, organizational and departmental policies and procedures. Serves as point of contact for and manages HR processes, projects or programs as assigned. (i.e. leaves of absence, immigration, Applause program, etc... )

  • Serves as point of contact for and manages HR processes, projects or programs as assigned. (i.e. leaves of absence, immigration, Applause program, etc... )

  • Assist with the administration of multiple HR systems.

  • Completes/ enters employee transactions or status changes in HRMS as requested to ensure appropriate levels of approval and authorization are secured and documented. Answers questions from HR Staff, leadership and employees to resolve routine HR related questions issues.

  • Perform other duties & responsibilities as assigned.

Job Requirements

Education, Experience, Knowledge and Skills

CoreLogic offers an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace. We are fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. Please apply on our website for consideration.


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Professional, Human Resources

Corelogic