Professional, Dynamics Functional Specialist

Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it's time to make a healthy career move to MVP!

Full-Time, Exempt

Position will be virtual/remote

Job Description:

This role is for someone who has a complete and extensive understanding of the Dynamics 365 platform. The role will leverage this knowledge when solving business process issues and implementing new business areas to the platform.

This role will work closely with all departments implementing and ensuring the CRM tool-set works effectively across teams while maximizing efficiency and capitalizing on the full features and benefits of the Dynamics platform. Participate in planning, organizing and management of all CRM applications projects to ensure effective operations. Monitor CRM processes, resolving issues that arise in the execution of campaigns & workflows. Identify areas for improvement and develop technical improvement plans. Work with IT partners to design, configure, test and deploy changes to CRM database entities, fields, screens, forms, workflows, reports and dashboards. Design, develop and implement key reports using available BI tools. Assist Marketing and Communications in analysis and reporting of campaign effectiveness including traffic, acquisition, conversion, retention and revenue. Staying informed on current as well as new and emerging Microsoft Dynamics CRM features, roadmaps and releases. Maintaining the system security including sharing rules and security levels. Document processes, workflows and field maps. Assist end users with day-to-day questions, problems and issues. Assist trainers or business partners with end-user training, including the creation of user documentation and training materials.

POSITION QUALIFICATIONS

Minimum Education:

Bachelor's Degree or equivalent job experience in the Dynamics industry.

Minimum Experience:

Must have 3 years' experience with Microsoft Dynamics 365 platform in an administrator, consultant, developer or architect role. Experience includes managing CRM technology projects, including gathering and documenting business requirements, designing and configuring forms, developing workflows, reports and dashboards, and troubleshooting application bugs. Complete understanding of the Microsoft Dynamics platform, data structure and best practices in system architecture.

Desirable Experience:

5+ years supporting a large Microsoft Dynamics CRM environment.

D365 Unified Interface / v9+ in an online environment

Power Automate experience; Canvas App & Flow

Past D365 Customer Service implementations

Microsoft Dynamics CRM certifications

Understanding of health care insurance industry

Required Skills:

Superior communication skills both written and verbal

Interpersonal skills and ability to work with all levels of the organization

Ability to manage multiple assignments simultaneously with a high level of autonomy and independence

Strong leadership skills with ability to function tactically with business areas but is also comfortable with senior level presentations

Flexibility and adaptable personality to handle shifting needs, evolving priorities and urgent situations that arise

Detail orientation with strong organizational skills

Ability to learn and apply new concepts quickly

Ability to meet tight deadlines

Ability to formulate and express ideas clearly and effectively in verbal and written presentations

Ability to collaborate across teams with strong interpersonal skills

Ability to tolerate stress

About MVP

MVP Health Care is a nationally recognized, not-for-profit health insurer caring for members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve.

At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

In addition, we offer a comprehensive benefits package that includes:

• Considerable paid time away from work including PTO (Paid Time Off), sick time, service time off, paid holidays, and floating holidays, allowing you to take time off when it suits you best.

• Competitive 401(k) employer matching and profit-sharing program to help you save for your retirement.

• Low premium health benefits including medical, dental, and vision coverage to support your well-being and that of your family.

• Life insurance and disability coverage to ensure financial security for you and your dependents.

• An array of optional benefit plans such as accident insurance and specified disease coverage to protect you from the unexpected.

• Full tuition reimbursement (up to the IRS limit) for approved courses and programs that support continuous learning.

• A best-in-class employee Well-Being program to support all dimensions of your health and wellness.

MVP Health Care analyzes the latest market data to determine employee compensation. Compensation figures listed in a job posting are subject to change as new market data becomes available. The salary range, other compensation, and benefits information is accurate as of the date of this posting. MVP Health Care reserves the right to modify this information at any time, subject to applicable law. More detailed information about totalcompensation and benefits will be provided during the hiring process.

MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com

Please apply and learn more - including how you may become a proud member of our team.

Other details

• Job Family Information Technology & Transformation Services

• Pay Type Salary

• Min Hiring Rate $75,870.00

• Max Hiring Rate $129,260.00

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