Professional Customer Service Representative

Riverway Residential LP Houston , TX 77020

Posted 4 weeks ago

One of the largest construction production companies in the nation is expanding their Customer Care team. If you like to solve problems, work with purchase orders and deliver exceptional customer service, please continue reading!

This customer care opportunity will offer someone with Customer Service/Call Center experience an opportunity to stand out, as a Customer Experience Professional with this large building materials company you will be responsible for providing customers with information to address inquiries regarding products and services. Our client is a large building materials company seeking to fill this position in their Houston office.

Classification: Non-exempt

Essential Responsibilities:

  • Attend and register customer orders

  • Handle transaction based inbound calls for our cement product line

  • Manage and follow up on customer inquiries and commitments

  • Obtain the necessary internal and external information to fulfill customer needs

  • Responsible for coordinating with logistics staff and dispatching for customer inquiries

  • Detect customer needs to give the optimum product for customer needs

  • Review and consider any credit or special situations

  • Communicate every commitment in an effective way to the customer

  • Receive and document every inquiry, suggestion or complaint that filters into the service center

  • Allocate the necessary resources to fulfill customer needs

  • Communicate to customer any marketing effort or surveys

Skills/Knowledge:

  • Strong interpersonal skills and respect for diversity

  • Attention to detail and time management

  • Good communication skills, written and oral

  • Demonstrated ability to handle multiple tasks at one time

  • Bilingual is a plus

Equipment Used/Software Needed:

  • MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Proficient in Lotus Notes and Internet

Other:

  • Work cooperatively with staff, clients and representatives of other companies

  • Conduct all business in a courteous, professional manner

  • Must be willing to submit a background check and possibly a drug screen

  • Must have access to reliable transportation

  • If applicable, must have valid driver's license or valid photo ID

  • Must be available to work during company business hours

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Professional Customer Service Representative

Riverway Residential LP