Job Description: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
We are seeking risk management professionals to assist with the implementation of PayPal's Risk Management framework across the Customer Experience business units. This framework allows PayPal to effectively manage business risk, adhere to required global regulatory requirements and maximize shareholder return.The candidates we are seeking for this first line of defense role must be self-motivated and have proven experience influencing, communicating and interacting effectively across all levels of the company, from individual business unit managers to executive management. He or she should have proven ability to build relationships/partnerships and work cross-functionally to drive key decisions and time sensitive deliverables.
The roles we have available will be responsible for executing and/or managing the following areas across the Customer Experience organization:
Act as the business unit's initial point of contact for issues identified both internally and externally
Coordinate triage and deep dive activities to accurately capture and document issue details and stakeholders
Conduct root cause analysis for each issue
Assist product teams and other business units in solutioning and defining product requirements to remediate issues
Build relationships with cross-functional teams at various levels of the organization to ensure appropriate stakeholders and business owners are engaged throughout the issue lifecycle
Partner with second and third line of defense functions to align on expectations regarding issue remediation and closure activities
Provide on-going status tracking and ensure management action plans are closed out in a timely manner
Controls & Risk Management
Document and maintain business processes and corresponding controls
Monitor internal control environment
Provide management status of risk and control environment
Develop, manage and generate reports/dashboards to provide transparency and visibility to trends, issues and control status for the Customer Experience business units supported
Provide analysis and insights to key trends, risks and issues to management
Support special projects and initiatives
Special projects vary from strategic initiatives to day-to-day operations. Support needs will vary by project and will require strong analytical and problem solving skills, excellent written and verbal communications, and ability to multi-task and prioritize effectively.
Must be self-motivated with a well-developed sense of urgency and follow through
Must be able to step back and analyze at a broader level, while still being detailed oriented, conscientious, thorough and accurate
Strong interpersonal skills, diplomacy, and a client service oriented attitude and mindset
Ability to resolve complex issues and settle disputes equitably
Ability to determine when to escalate to management and identify the right stakeholders for decision making
Proven ability to function well independently and as part of a team
Comfortable working in a fluid environment where roles and responsibilities are still evolving
Ability to prioritize deliverables and projects to meet timelines efficiently, to adapt to changes in priorities quickly and manage multiple initiatives simultaneously to drive projects to completion and deliver quality materials under tight deadlines
Ability to work globally and cross-functionally and lead change in a fast paced and dynamic environment with a high degree of accuracy
Ability to facilitate group discussions and run meetings
Excellent written, oral and presentation skills with a strong ability to clearly communicate via PowerPoint documents and present information to all levels
Proficient with tools such as Power Point, Microsoft Project, MS Word, Excel, Access and Visio
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.