Production Systems Engineer

Job Summary:

The Production & Creative Tech Ops team is responsible for the design, implementation, and support of studio production systems and data networking infrastructure. The team supports the daily operations of media, live show productions and broadcast of products through various distribution channels. The team also engages in gathering new system/network operational requirements, designs a solution, documents and executes implementation in order to meet the ever-changing technology requirements of the studio environment.

The team members are required to have knowledge of media production workflows, keep abreast of new technologies and methodologies that aid in the productivity and reliability of the content production workflows and have excellent technical and interpersonal skills and the commitment to supporting Disney values and the success.

The Production System Engineer position is expected to perform a variety of specialized and complex activities involved in the design, installation, configuration, set-up, operations, modification and repair of infrastructure, computer, automated office, telecommunications and multi-media equipment, systems and related hardware and software. Production System Engineer manages requests from on-site users and for systems around the property including but not limited to data circuits, data center, access switches, access points, security systems & cameras. This role will be reporting to the Enterprise Technology Production & Creative Tech Ops manager in Charlotte.

This position includes the following primary objectives:

Services and Infrastructure Support and Maintenance

• Facilitates and PMs any production technology projects including but not limited to streaming network infrastructure implementation, wireless radio infrastructure implementation, server maintenance and upgrade, voice upgrade/support.

• Participates in planning for the system infrastructure, participates in evaluating new technologies, in researching network and system configurations for future implementation.

• Proposes and implements system enhancements (software and hardware updates)

• Engages with clients to establish the requirements/needs, design & present the solution and propose/execute the procurement/install/commission/test/train plan.

• Performs infrastructure management/maintenance tasks

• Manages phones and conference rooms

• Performs user administrations - Works with Eastham/Disney HR/CRM to ensure the timely deployment and provisioning of user accounts and assets

• Performs O365 service administration tasks for Production Collaboration / Email service which includes -

• User account / Email account provisioning

• Sharepoint administration

• Authentication / Security Management

• Audit / Reports

• Performs user management tasks for the internal production network.

• Oversees provision of access to internal streaming services. Performs account administration tasks of user account creation and scheduling as well as onsite service requests for streaming as needed.

• Works with the leadership to execute Asset Management / Procurement across the board for Disney production groups

• Manages and implements Network services for production workflows.

• Respond to system/network outages, malfunctions and related technical problems and conduct diagnostic testing, and participate or collaborate with other teams in identifying/resolving the problems.

End User Support & Production Support

• Provides production, broadcasting & user workplace support including incident resolutions, asset management, patch/upgrade management, software installations/troubleshooting and general Q&A across PCs, Mac, Smartphones, Tablets, and Peripherals.

• Provides onsite end-user support during broadcast production hours including nights and weekends.

• Manages and supports network infrastructure services for multiple locations.

• Partners with other technology teams across the organization and also with external IT partners to function as technical liaisons to carry out implementation and resolution.

• Partners with other production technology and media engineering teams to support production network and hardware.

• Organizes and executes office moves and asset reallocations

• Performs OS imaging tasks and maintains standards for all platforms for studios

• Performs preventative maintenance on all systems and equipment in order to ensure optimum performance.

• Application deployment/management including Creative Cloud

• Event support

• Printer management

#DISNEYTECH

The hiring range for this position in California is $93,398 - $125,290 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company's powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you'll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

We will consider for employment qualified applicants with criminal histories consistent with applicable law.

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