Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we're 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that's working to fulfill its vision to be the world's most trusted financial group.
Production Support, Director provides the vision and leadership to three sub-groups within IT Operations Management for delivering high quality services across various aspects of Data Center Operations. These areas include Data Center Infrastructure Management (DCIM) which includes Data Center facility type engineers, responsible for floor space and equipment layouts, modeling, equipment installations and cabling plans across all centers within MUFG US. The second area is the Technical Operations Support (TOS) group which acts as the liaison group between application development areas and computer operations. This team maintains (upgrades and administration) the operational tools deployed (i.e. Enterprise Job Scheduling Systems). The final area is the 24x7 Batch Processing (Computer Operations) groups that monitor the bank's daily batch processing, through automated scheduling and alert systems. Each of the three groups has a manager/director leadership role that reports into the Production Support Director position.
Working/partnering with application development groups (Business IT) along with PMO (Project Management) leads on operational requests, fulfillment and operational process enhancements to integrate with business application deployment targets
Leveraging economies of scale and synergies where possible with Enterprise Spend Management (ESM) to ensure that products/services' spends are rationalized and optimized
Collaborate closely with Service Delivery and IT Planning staff to ensure that expenses are in line with budgets as well as planned expenses
Plan, implement, and maintain best practices for managed functional areas that will drive a scalable, cost effective, flexible set of operational process and procedures that is aligned with overall ITOM strategy and business goals
Execute high profile operational projects and BAU type enhancements through thought leadership and lead by example artifacts (i.e. planning templates, status reporting, etc.)
Comply with all deliverables, processes, and guidelines from internal departments including Auditors, Operations Control Group, and BSA/AML as required
Develop, maintain, and test disaster recovery programs (in conjunction with Business Continuity Management) for critical systems and infrastructure in the functional areas, ensuring a platform for which the business can execute their business continuity plans
Accountable as a First Line of Defense (FLOD) Process Owner (PO) for managed functional areas and appropriate Risk controls, identification, mitigation and reporting metrics
People Management Responsibilities:
Provides senior level leadership to subordinates including assigning and managing work, monitoring performance, and conducting performance appraisals
Foster teamwork and cross functional collaboration between Technology Infrastructure and Operations, Business IT, Enterprise Architecture, Risk and Enterprise Information Security and others to achieve a high degree of customer satisfaction
Mentor, direct and evaluate team members to maximize engagement and develop breadth and depth of technical and management skills
Ensures all committed deliverables and associated timeframes are met
Controls budgets; ensures financials and staffing levels are in line with approved budget on an ongoing basis
Union Bank, N.A.