Production Support Lead

Bank Of America Corporation Plano , TX 75023

Posted Yesterday

Job Description:

Candidates requiring visa sponsorship will not be considered for this position

This role is located in Plano, Texas only. It is not open to telecommuting or remote arrangements

The Production Support Lead is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs) supported by a Legal Compliance and Regulatory Relations Technology Executive. To perform this function, the Production Support Analyst performs daily tasks assigned by the Production Support Lead. These tasks are aligned to the key services outlined within the Global Support Services Service Catalog:

Major Responsibilities:

  • Provide Subject Matter Expertise for support of assigned applications

  • User and batch job issue resolution

  • Creating support documentation and updating existing documentation

  • Investigation of root cause analysis and irreversible corrective action

  • Will work closely with Business Partners and Development team

  • Hands on support of the applications

  • Disaster recovery test coordination, preparation and execution

  • Change request management

  • Work in shift system to cover 24x7 Production Support

"Multiple open positions; will consider all experience levels from junior to mid-level to senior as long as the posted required qualifications are met by the candidate.."

Required Skills:

Proven expertise in

  • Primary Linux / Unix ,Shell, SQL, Oracle, SQL server, Sybase, Autosys

  • Secondary Python, Geneos ITRS, Perl Scripting

  • Aware of ITIL concepts such as Incident and Problem Management.

  • Provide solutions and avoid re-occurence of incidents.

  • Exposure to Back and Front Office Operations in investment banking environment

  • Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions

Desired Skills:

  • B.E./B.Tech /MCA/ BSc./ MSc. from reputed colleges / universities, must have more than 3 yrs of production support experience

  • Candidate must be good working as an L2 application support team member. Able to Support users on complex technical issues, data issues, problems related to supported app

  • Exhibit a strong sense of teamwork and inclusiveness. Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement. Must be a self-starter, motivated, innovative, capable of, providing technical solutions. Adaptability and ability to work under pressure

  • Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases.

  • Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical individuals.

  • Soft Skills:
    Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical individuals.

  • Understanding in depth the business processes supported by the system. Monitor the scheduling jobs and ensure proper action in case if issues or failures. Maintain documentation and knowledge repository

Posting Date: 11/12/2019

Location: Plano, TX, BUILDING C, 7105 CORPORATE DR, - United States

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift


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Production Support Lead

Bank Of America Corporation