Production Support Engineer

Strong experience in Linux, Unix, shell scripting

Strong experience troubleshooting Java and C++ based application

Must have experience in middleware technologies e.g. CORBA,AIX, MQ, File transfer

Experience in L2/L3 Incident management and release management.

Experience of handling legacy and complex applications

Coordinate with System Administrators and Infrastructure Teams to Install Applications/Software

• Data centers, backups etc. Working with onsite and offshore teams , system alerts, monitoring, etc.

• Environment setup and release management as per Block point requirement

• Disaster recovery

Admin experience of passwords , permissions

• Create long range disaster recovery

• Customer feedback survey

• Manages and monitor system performance. proactively monitor the Platform to ensure secure services with minimum downtime

• Sets up and maintains documentation and standards

• Performance analysis and tuning , Best practices implemented on current system

• L2/L3 ticket support

• Troubleshooting and Issue resolution within SLA.

• Coordinate with other applications SMEs to troubleshoot

• Support Major incident management

• On call support