Smarsh Atlanta , GA 30301
Experience and Profile:
Excellent academic background with a BE/BTech/MCA from a reputed institution. BE/B.Tech in CS, IT or Electronics.
4-8 yrs of relevant experience in Production support; Experience with product testing for at least 2 years desirable.
Experience for at least 2-3 years handling L3 production support on the same product is highly desirable
Excellent troubleshooting skills and doing root cause analysis (RCA)
Passionate about customer success.
Readiness to work in extended hours shift but not night shift
Exceptional problem-solving skills and attention to detail
Hands on good to expert level experience on any Linux flavors is a must
Must have experience in any one of the scripting languages like shell, Perl, python etc.
Proven ability to handle and root cause highly scalable and reliable enterprise or cloud scale applications (large databases, millions of documents, thousands of users, hundreds of transactions per second)
Hands on experience on at least one of the compute technologies like Hadoop, Storm, Spark etc. and storage technologies like Mongo, Cassandra, Ceph, S3, Swift etc is must
Must have a passion for gaining in-depth knowledge of new technologies.
Proven ability in mentoring and growing skilled production support engineers. - Lead
Experience with handling production and customer issues
Excellent understanding of customer requirements and ability to derive use cases and acceptance cases
Strong motivation and ability to lead a team
Knowledge of project management methods and best practices
Participates in disaster recovery/business continuity activities as needed.
Performs other related duties as assigned by management.
Hands on experience with Apache Karaf, Apache Storm, Elasticsearch, RedHat Ceph, Kafka, MongoDB
Knowledge with Compliance Archiving Technology
In-depth knowledge of the principles, theories, practices, and techniques for making the activities related to planning, managing, and implementing software projects and programs
Broad subject matter knowledge of user group for practical application of system characteristics
Broad knowledge of basic IT technologies (i.e. operating systems, network devices, software development and architecture)
Broad knowledge of emerging technology issues and trends
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Excellent decision-making, problem-solving, organization, prioritization, team-building, conflict management and time management skills
Is resourceful and proactive in gathering information and sharing ideas
Demonstrated customer-focused leadership ability
Ability to proactively address difficult issues and effectively handle demanding or upset clients
Ability to effectively allocate resources to meet the plan
Ability to drive a flexible staffing model capable of reacting quickly to fluctuations in demand
Ability to champion cross-functional process improvement efforts and leverage innovations across projects