Production Support Engineer

Smarsh Atlanta , GA 30301

Posted 3 months ago

Experience and Profile:

  • Excellent academic background with a BE/BTech/MCA from a reputed institution. BE/B.Tech in CS, IT or Electronics.

  • 4-8 yrs of relevant experience in Production support; Experience with product testing for at least 2 years desirable.

  • Experience for at least 2-3 years handling L3 production support on the same product is highly desirable

  • Excellent troubleshooting skills and doing root cause analysis (RCA)

  • Passionate about customer success.

  • Readiness to work in extended hours shift but not night shift

  • Exceptional problem-solving skills and attention to detail

  • Hands on good to expert level experience on any Linux flavors is a must

  • Must have experience in any one of the scripting languages like shell, Perl, python etc.

  • Proven ability to handle and root cause highly scalable and reliable enterprise or cloud scale applications (large databases, millions of documents, thousands of users, hundreds of transactions per second)

  • Hands on experience on at least one of the compute technologies like Hadoop, Storm, Spark etc. and storage technologies like Mongo, Cassandra, Ceph, S3, Swift etc is must

  • Must have a passion for gaining in-depth knowledge of new technologies.

  • Proven ability in mentoring and growing skilled production support engineers. - Lead

  • Experience with handling production and customer issues

  • Excellent understanding of customer requirements and ability to derive use cases and acceptance cases

  • Strong motivation and ability to lead a team

  • Knowledge of project management methods and best practices

  • Participates in disaster recovery/business continuity activities as needed.

  • Performs other related duties as assigned by management.

  • Hands on experience with Apache Karaf, Apache Storm, Elasticsearch, RedHat Ceph, Kafka, MongoDB

  • Knowledge with Compliance Archiving Technology

  • In-depth knowledge of the principles, theories, practices, and techniques for making the activities related to planning, managing, and implementing software projects and programs

  • Broad subject matter knowledge of user group for practical application of system characteristics

  • Broad knowledge of basic IT technologies (i.e. operating systems, network devices, software development and architecture)

  • Broad knowledge of emerging technology issues and trends

  • Excellent customer service skills that build high levels of customer satisfaction for internal and external clients

  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)

  • Willingly shares relevant technical and/or industry knowledge and expertise to other resources

  • Excellent decision-making, problem-solving, organization, prioritization, team-building, conflict management and time management skills

  • Is resourceful and proactive in gathering information and sharing ideas

  • Demonstrated customer-focused leadership ability

  • Ability to proactively address difficult issues and effectively handle demanding or upset clients

  • Ability to effectively allocate resources to meet the plan

  • Ability to drive a flexible staffing model capable of reacting quickly to fluctuations in demand

  • Ability to champion cross-functional process improvement efforts and leverage innovations across projects

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Production Support Engineer