Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Production Support Analyst

Expired Job

Vaco - Raleigh Raleigh , NC 27601

Posted 2 months ago

Serve as primary point of contact for all incoming requests/incidents/problems for applications within scope and escalate issues as appropriate.

Provide application support to business users inclusive of investigating data discrepancies, reviewing application errors, troubleshooting integration points from upstream and downstream systems, review of monitoring systems, and interact with vendors when required.

Manage and resolve technical issues within targeted SLAs while providing excellent customer service.

Author and update detailed documentation of known system issues/limitations, common errors, and other relevant knowledge base article contributions.

Responsible for properly documenting all required fields for incident/issue tracking including all interactions with the user, steps taken to resolve issue, additional troubleshooting information, and following up with the user to ensure satisfaction of issue resolution.

Must adhere to Service Management Office standards for ticket entry, incident resolution, and problem management escalation procedures.

Support analysts should be able to identify root cause analysis/propose enhancements to existing applications to improve their functionality or address any issues that arise.

Responsible for identifying known errors and problem trends for finding permanent solutions.

Monitor application performance and identify issues before they arise.

Required Skills

Experience supporting a large scale application environment and team.

Exceptional technical judgment, analytical, and problem solving skills are required.

Strong communication skills are a must, both written and verbal, as application support analysts work closely with various entities ranging from business users, management, and vendors. Negotiation skills are very useful as application support analysts may be required to liaise with vendors for troubleshooting.

Application support analysts must have a specialist knowledge of technical applications and a good understanding of operating systems, computers, and applications software.

Proficient use of ticket tracking system such as HP Service Manager, HEAT, Kace, JIRA, Spiceworks, etc.

Must have knowledge with complex application infrastructure environments. For example, must be able to understand the impacts of data flows from various systems and end to end processes

Familiarity with various application environments is required (i.e. client/server, thick client vs thin client, SaaS, etc.)

Strong understanding of monitoring tools and batch processing tools required (i.e. Solarwinds, Control-M, etc.)

Proficient use of SQL with the ability to write queries, view stored procedures, and troubleshoot data discrepancies

Familiarity with relational database concepts

Knowledge base creation/maintenance required

ITIL and Six Sigma certifications are a plus

Financial or compliance background is a plus

root cause analysis, SQL, application support, documentation, powershell, load balancing
6 Months

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Production Support Analyst

Relx Group

Posted 3 weeks ago

VIEW JOBS 10/25/2018 12:00:00 AM 2019-01-23T00:00 Production Support Analyst This entry-level position responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings. This position is also responsible for business batch processing and change management support. ACCOUNTABILITIES: * Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools. * Work closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines. * Provide analytical support for the development and enhancement of system interfaces, and may develop or enhance those tools under high-level technical direction from more-senior staff. * Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation. * Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery. * Provide prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures. * Service requests including proper management, creation, execution, documentation, and closure of tasks, changes, and requests. * All other duties as assigned. QUALIFICATIONS: * Bachelor's degree in Computer Science or related field, or equivalent experience required TECHNICAL SKILLS: * Knowledge of batch processing. * Good written communications skills. * Good change management skills. * Understanding of change request processes. * Knowledge of analytical support for system interfaces. * Ability to escalate issues using good judgment. * Basic oral and written communications. LexisNexis Legal & Professional ( is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis� and Nexis� services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. Part of RELX Group plc, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide. LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or| Relx Group Raleigh NC

Production Support Analyst

Expired Job

Vaco - Raleigh