Location: Cleveland, OH Job Code: 174749 Posted: Sep 26, 2018 Description:
Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for leading American Corporations. We are currently seeking a Production Support Analyst for our client in the Banking and Financial Services domain. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. This is a Permanent position and the client is looking for someone to start immediately.
Location: Cleveland, OH
Compensation: Best Market Rates
Role: Production Support Analyst
Role Description: The Production Support Analyst would need to have at least 3+ years of experience.
Strong knowledge working with Windows Servers, IIB Web Services, SQL, Java, Oracle, SQL Mainframe and Linux technologies.
Expert enough on all the above-mentioned technologies to troubleshoot and resolve issues in a timely manner.
Monitoring, ticket triaging and completion, issue analysis and resolution or proper delegation.
Ability to reference and provide support based on knowledge base and established policies and procedures.
Problem solver with troubleshooting, decision making and analytical skills.
Experienced in troubleshooting performance, reliability, and scalability issues.
Flexibility and adaptability to handle competing work demands.
Provide off hours support during maintenance windows and on-call support rotation.
Excellent verbal and written communication skills.
Demonstrated ability to communicate to nontechnical audience on technical issues.
Demonstrated ability to communicate on a technical level to a technical audience.
Education: Bachelor's degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field
Experience: Minimum 3+ years
Relocation: This position will cover relocation expenses
Local Preferred: Yes
Recruiter Name: Abdul Ashim
Recruiter Phone: 877.884.8834 (Ext: 2187)
Equal Employment Opportunity
Mastech Digital, Inc.