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Production Support Analyst

Expired Job

Mastech Digital, Inc. Cleveland , OH 44114

Posted 2 months ago

Location: Cleveland, OH Job Code: 174749 Posted: Sep 26, 2018 Description:

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for leading American Corporations. We are currently seeking a Production Support Analyst for our client in the Banking and Financial Services domain. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. This is a Permanent position and the client is looking for someone to start immediately.

Duration: Full-time

Location: Cleveland, OH

Compensation: Best Market Rates

Role: Production Support Analyst

Primary Skills:

Role Description: The Production Support Analyst would need to have at least 3+ years of experience.


  • Production Support

Required Qualifications:

  • Strong knowledge working with Windows Servers, IIB Web Services, SQL, Java, Oracle, SQL Mainframe and Linux technologies.

  • Expert enough on all the above-mentioned technologies to troubleshoot and resolve issues in a timely manner.

  • Monitoring, ticket triaging and completion, issue analysis and resolution or proper delegation.

  • Ability to reference and provide support based on knowledge base and established policies and procedures.

  • Problem solver with troubleshooting, decision making and analytical skills.

  • Experienced in troubleshooting performance, reliability, and scalability issues.

  • Flexibility and adaptability to handle competing work demands.

  • Provide off hours support during maintenance windows and on-call support rotation.

  • Excellent verbal and written communication skills.

  • Demonstrated ability to communicate to nontechnical audience on technical issues.

  • Demonstrated ability to communicate on a technical level to a technical audience.

Skill Set:

  • 3+ years of strong knowledge working with Windows Servers, IIB Web Services, SQL, Java, Oracle, SQL Mainframe and Linux technologies Advanced.

Education: Bachelor's degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field

Experience: Minimum 3+ years

Relocation: This position will cover relocation expenses

Travel: N/A

Local Preferred: Yes

Recruiter Name: Abdul Ashim

Recruiter Phone: 877.884.8834 (Ext: 2187)

Equal Employment Opportunity

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Production Support Analyst

Expired Job

Mastech Digital, Inc.