Location: Pittsburgh, PA Job Code: 240559 Posted: Sep 15, 2021 Description:
Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Production Support Analyst for our client in the Banking domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Permanent position and the client is looking for someone to start immediately.
Location: Pittsburgh, PA
Role: Production Support Analyst
Primary Skills:Product Management
Role Description: The Production Support Analyst must have at least 5+ years of experience. For this role, you must have -
Experience working in an End-to-End application framework interfacing with multiple applications.
Understand MQ and SOAP Web Services communication with interfacing systems.
Work on UNIX platform to perform issue triages, create scripts for automation.
Participate and support application upgrades / patches, infrastructure maintenance validation
Identify and propose process improvements and application monitoring enhancements.
Support disaster recovery and business resiliency testing / validation.
Assist clients in Audit reviews and to produce Audit related reports.
Support Risk management and application deployment processes (vulnerabilities, patches)
Monitor production jobs, environments using monitoring tools.
As a Production Support Analyst
Must have experience working in production environment dealing with highly critical applications and reacting to issues quickly and in a timely manner
Must have experience in application maintenance - monitoring and restarting applications, preferably hosted on WebSphere
Must have good problem-solving skills and ability to perform root cause analysis, perform recovery actions and summarize the issue and to clients and leadership
Proactively monitor the application, incidents, emails and Skype for any reported issues and handle in a timely manner within the SLA
Work on data requests received via Demands from Line of Business or external teams
Quickly understand and follow regular MIS procedures to perform application support
Create and execute SQL/Unix scripts as part of issue handling and daily EOD procedures
Write optimized queries to create reports for audit, operations or internal monitoring.
Level 3 Application Support:
On-call Rotation on weekly basis to perform day to day activities
Receiving and Acknowledging tickets with SLA
Incident priority assessment, triaging and resolution within resolution SLA's
Application monitoring and preventive maintenance
Health Checks and Status reporting on Daily basis
Incident and Problem Management:
Analyze, troubleshoot and resolve complex production issues
Work with vendor teams in creating defects and providing traces, issue recreation steps
Coordinate with multiple teams in ensuring incidents are triaged and resolved accurately
Ensure Incidents are acknowledged and resolved within SLA
Write SQL queries, procedures or programs to create reports and automate reconciliation.
Document procedures and propose improvement processes to better stabilize application support.
Work with development teams to help prioritize defects and support production deployment
Minimum 5+ years of development/support experience working on Java applications.
Extensive analytical work experience supporting applications using Java, Unix and SQL.
Proficient in handling production incidents by understanding severity/priority.
Good to have experience using Web services, MQ, NDM and XML message format.
UNIX (Basic skills to perform triages, create scripts for automation etc.)
Must be proactive and willing to learn vendor product and payments domain concepts.
Must have excellent interpersonal and communication skills to work with Clients.
Proficient in troubleshooting issues from traces, analytical skills and root cause analysis
Coordinate efficiently with onshore/offshore teams to provide a 24x7 seamless support.
Able to perform Java application deploys using deploy tools (Maven, Jenkins)
Banking Payments Domain knowledge is a plus
5 years of experience as a Production Support Analyst working on applications using Java, SQL and Unix.
Experienced in multi-tasking and handling high pressure situations and delivering results.
Understands End to end application flows and is able to handle critical issues by working with other teams.
Must have excellent interpersonal skills, and willing to learn and contribute in other areas of project.
Dynatrace, TrueSight experience
Jenkins, Maven, uDeploy experience
Education: Bachelor's degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent
Experience: Minimum 5+ years
Relocation: This position will not cover relocation expenses
Local Preferred: Yes
Note: Must be able to work on a W2 basis
Recruiter Name: Atul Rai
Recruiter Phone: 732-800-8549
Equal Employment Opportunity
Mastech Digital, Inc.