Production Support Analyst Lead

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow's energy challenges while learning new skills and growing your career.

ERCOT is committed to fostering diversity and inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise.

We accept and celebrate those that join us and recognize that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. A diverse and inclusive workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.

ERCOT offers the flexibility to work both in and out of the office within the state of Texas, providing our employees with an enhanced work life balance.

POSITION: Production Support Analyst Lead

WORKSITE: 2705 West Lake Drive, Taylor, Texas, 76574, United States

May partial telecommute from within the State of Texas.

OFFERED WAGE: $120,162.00 per year

JOB DUTIES:

Provide technical support for the application suites and related interfaces. Work as a member of the Technical Support Team to process changes, fixes, and requests to minimize the risk of application instability during change processing.

Review, test and implement new application related tools or utilities as required by business needs. Analyze current application processes and recommend improvements. Apply operational methodologies and concepts following documentation standards to update and maintain systems documentation.

Identify, review, and recommend functional and technical design and system architecture improvements. Conduct systems migration planning and execution. Maintain proficiency in operational methodologies and concepts.

Identify and act on functional and technical design and system architecture improvements. Update team policies, processes, and workflows for submission to the Production Services Manager. Serve as a Subject Matter Expert and provide training and mentoring for less experienced technical staff.

Provide support to resolve the most complex issues where analysis of situations requires in-depth evaluation of variable factors. Lead projects, schedule work, and train team members. Maintain knowledge of emerging trends and industry best practices.

MINIMUM EDUCATION: Bachelor's Degree in Computer Science or Software, Computer, Electrical, Electronics, or Telecommunications Engineering.

MINIMUM EXPERIENCE: Eight (8) years of experience as IT or Systems Analyst or Engineer, Software Engineer, or IAM Engineer or Specialist

SPECIAL REQUIREMENTS: The eight (8) years of experience as IT or Systems Analyst or Engineer, Software Engineer, or IAM Engineer or Specialist must have included at least two (2) years of experience with system administration, Oracle Identity and Access Management (IAM) suite, server monitoring/maintenance, and use of Oracle Enterprise Manager to monitor applications running on various platforms and directory servers

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