Production Specialist

Krispy Kreme Roanoke , VA 24001

Posted 2 months ago

Overview

Overview of Position:

Production Specialist- is responsible for preparing all products to a level that meets Krispy Kreme standards and in turn, satisfying the customer. This includes preparing the dough, the yeast brew, the glaze, and the fillings. Additionally, product specialists monitor all products and attempt to correct any problems that occur during the production process.

Responsibilities

Principal Duties and Responsibilities:

Production

  • Producing a finished product that meets Krispy Kreme standards

  • Preparing all ingredients necessary for doughnut production - brew, dough, glaze, fillings and icings - using the correct formula

  • Completing a proper production schedule on a regular basis, always seeking to minimize waste

  • Maintaining a correct dough schedule to ensure product freshness

  • Storing doughnuts properly

  • Keeping records of proper times and temperatures for all products prepared

  • Accurately weighing ingredients, measuring liquids, mixing and frying doughnuts

  • Monitoring proofer, fryer, and other equipment to guarantee all settings are correct

  • Restocking for next shift

  • Walking the line to monitor all production functions & product quality

Equipment Operation

  • Operating doughnut-making equipment and adhering to the company product standards identified in the Product Specialist Employee Training Manual

  • Operating processing equipment and adhering to the company product standards identified in the Processing Specialist Employee Training Manual

  • Utilizing basic trouble-shooting and problem-solving steps

  • Practicing preventative maintenance and fixing any problems that arise

  • Maintain sanitation standards in production area including production equipment

Safety and Sanitation

  • Maintaining a clean, neat uniform at all times

  • Complying with all safety and sanitation standards

  • Practicing "clean as you go" techniques to maintain a clean work area including trash removal

Guest Service

  • Display excellent customer service skills to promote store atmosphere

  • Offer product samples to customers at GM's discretion

Related Skills

  • Assisting retail operations as needed, following the guidelines identified in the Sales Specialist Employee Processing Training Manual

  • Cross training for other essential store function duties as needed

Leadership

  • Promoting teamwork among fellow employees

  • Maintaining a sincere, courteous demeanor with employees and customers

  • Working with management and key staff to improve performance and implement new initiatives

  • Other duties as assigned

Qualifications

Essential skills and Experience

  • Basic literacy and math skills

  • Working knowledge of weights and measurements

  • Ability to identify numbers

  • Ability to read clocks and tell time

  • Excellent customer service skills

  • Attention to detail

  • Ability to reach equipment

  • Organizational and problem solving skills

  • Pass a pre-employment criminal background check

Nonessential skills and Experience:

  • High school diploma or equivalent preferred

Physical Demands and work environment:Physical Activity

  • The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Carrying Bending Stooping Grasping Standing Twisting

  • Lifting Walking Communicating with customers and co-workers Sweeping

  • Writing Mopping Packing doughnut boxes

Physical Requirements

  • Lifting up to 75 pounds frequently or up to 50 pounds constantly

  • Pulling a cart that may hold multiple 50 lb bags of mix

  • Using cleaning materials and equipment

  • Ability to reach the counter

  • Must be able to grasp products without crushing

Visual/Audible Acuity Requirements

  • Must be able to read product boxes, labels and measuring devices

Working Conditions:

  • The worker is subject to inside environmental conditions

  • Un air conditioned production areas may reach temperatures of 100 degrees for more that one hour

  • Worker is subject to noise in the production/ processing area to the extent that they may have to shout to be heard

Krispy Kreme supports a diverse and drug-free workplace. EOE. E-Verify Employer.


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Production Specialist

Krispy Kreme