Production Services Specialist (Information Systems Specialist 3) | Limited Duration

Initial Posting Date:

06/20/2024

Application Deadline:

06/30/2024

Agency:

Department of Administrative Services

Salary Range:

$4,368 - $6,601

Position Type:

Employee

Position Title:

Production Services Specialist (Information Systems Specialist 3) | Limited Duration

Job Description:

Opportunity Awaits, Apply Today! Production Services Specialist (Information Systems Specialist 3)

As a Production Services Specialist you are entry level technical support in the DCS Command Center Operations Unit. Command Center Operations supports multiple agencies state-wide and critical areas such as financials, budgeting, procurement, payroll, and personnel. It provides after hours and weekend support of multiple state agency service desks and 24/7 disaster recovery and after-hours incident management support.

The main purpose of this position is to support, execute and monitor all Mainframe iSeries, and windows systems-based multiple agency batch processes, work with agency programming staff to fix and restart failed jobs and promote batch job and program components from test to production environments. This position also provides customer service, media management, hardware device, and Enterprise monitoring. Command Center team creates incident tickets based on monitoring system alerts and customer reporting. They are responsible for answering the DCS hotline. The team creates incident and service request tickets and escalates tickets to DCS and EIS technical teams as necessary. Enforcing of physical security controls for the State Data Center 24x7.

For a full review of the position duties, details, and working conditions, please click here.

Please note:

This position is designated as an "Essential Position" (State Policy #60.015.01) in all cases of official State office closures. The incumbent in this position is required to report to work in all cases of official notification of State office closures. Exceptions: previously approved vacation and absences. This position may be assigned tasks outside the normal position duties as needed to respond to the special conditions of the closures. If reporting to the normal work location is deemed too dangerous, then the person in this position must contact their supervisor to be reassigned to an alternate and/or remote location.

What We Are Looking For

Minimum Qualifications:

• Two (2) years of information systems experience in: Service Desk or Help Desk support;

OR

• An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field.

Desired Attributes:

• Skill working with JCL, TSO, ISPF and mainframe and iSeries system monitoring tools.

• Knowledge of industry standard system/network monitoring tools (Solar Winds, etc.)

• Experience working with Mainframe batch job scheduling tools (CA WA ESP preferred)

• Experience with mainframe output archiving tool.

• Incident Management system knowledge (Ivanti) and the ability to perform system IPLs.

• The ability to explain complex technical issues to non-technical customers.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don't meet every one of our qualifications listed.

Application Details and Instructions

• Visit the State of Oregon job opportunities webpage to submit your application. Please ensure the work history in your applicant profile is up to date and attach a current copy of your cover letter and resume. If you are a current State of Oregon employee, you must apply through your employee Workday account.

• This announcement is for one, full-time, Fixed Term

• Limited Duration, Production Services Specialist (Information Systems Specialist 3) position and may be used to fill future vacancies.

• This opportunity is limited duration and is expected to last until June 30, 2025 with the possibility of being extended or made permanent based on Agency need and budget approval.

• Please save a copy of this job announcement for reference, as it is not available for you to view after the announcement deadline. If you have questions about the announcement, or need an alternate format to apply, please contact the Recruiter, Nancy Karnas at: nancy.karnas@das.oregon.gov | 971-719-3083.

Benefits of Joining Our Team

The Department of Administrative Services (DAS) Team strives to create an environment that is supportive and encourages work-life balance and innovation. Enterprise Information Services (EIS) is a state government-wide Information Technology (IT) program led by an administrator who also serves as Oregon's Chief Information Officer (CIO). The EIS team is built on collaboration and support. We work together to ensure our customer agencies receive the highest quality of service. We take pride in our work and look for ways to innovate. EIS is committed to hiring highly skilled, diverse and dedicated employees who will bring a unique skill set to the team.

Additional benefits include:

• Work/life balance, 11 paid holidays a year, and a competitive benefits package.

• Advancement and learning opportunities that will help grow your career with the State of Oregon.

• Get There

• Oregon's easy-to-use carpool matching tool and trip planner.

• Live, work, and play in Salem, Oregon.

Additional Details

• Employee is required to possess and maintain a valid driver's license issued by the state where the employee resides.

• Finalists will be subject to a computerized criminal history check. Adverse background data may be grounds for immediate disqualification.

• Employee is required to obtain and maintain CJIS (Criminal Justice Information Services) clearance.

• Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.

• Eligible veterans who meet the qualifications will be given veterans' preference. For more information, please visit Veterans Resources.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | What You Need to Know to Get the Job

Oregon Job Opportunities Webpage | Classification and Compensation | Pay Equity

Come for a job. | Stay for a career. | Make a difference... for a lifetime!

The Department of Administrative Services is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity. At the Department of Administrative Services, we embody the value of hiring a workforce representative of the communities we serve, understanding that a diverse workforce revitalizes our state. We value diversity and foster a positive and welcoming environment where all employees can thrive.