Production Planner - Technology Solution Centers

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Responsible for execution and delivery of Technology Solution Center projects from inventory receipts to order fulfillment. Including ITAD, Repair, Inventory Management, and coordination of projects among various Technology Solution Center departments.

The Production Planner also collaborate with the Project Team, Supply Chain Operations, and internal Zones team members to coordinate product delivery to meet customer requirements and SLAs according to SOW.

What you'll do as a TSC Planner:

• Represents TSC various departments and acts as the single point of contact for internal and external parties.

• Participates in project onboardings, collaborates with Project Manager Office on executing TSC related responsibilities.

• Responsible for communicating project deliverables and SLA's to respective TSC departments. Works with Department managers to ensure work instructions are documented according to SOW and ISO requirements.

• Assists with Run Book documentations and update for TSC related tasks and functions

• Responsible for coordinating work with respective TSC departments to meet customer requirements. Sets appropriate expectations according to schedule.

• Responsible for managing project changes within TSC.

• Responsible for the quantity and quality of work performed by the TSC team.

• Serves as an escalation point for issues; resolves conflicts involving production throughput, scheduling, resources, or technical issues.

• Participates in customer meetings as a TSC subject matter expert.

• Responsible for providing reporting and metrics related to TSC functions.

What you will bring to the team:

EDUCATION/CERTIFICATION:

• BA/BS in Supply Chain, IT Services or related fields.
• 3 to 5 years of service coordination and planning experience with IT assets hardware and software or equivalent experience.

CERTIFICATES/LICENSES, ETC.:

• Project coordination or Project management certificates preferred.

• Supply Chain training and certificates preferred.

REQUIRED EXPERIENCE:

• 3+ years' experience in IT Asset Disposition is preferred.

• Demonstrates knowledge in risk management, change order management, performance measurement, and project/people management.

• Experience in working in ISO environment is preferred. Possesses knowledge of audit and tracking.

• Experience in Quality Control activities, ability to identify and manage risk.

• Ability to manage multiple priorities while staying aligned to project objectives and deliverables.

• Ability to manage and influence others both internal and external.

• Exceptional communication skills.

• Experience and successful management of projects and service level agreements.

• Ability to effectively prioritize and execute tasks in a high-pressure, time-sensitive environment

• Proficient in Microsoft office tools, prior work in any ERP and other internal software tools

#LI-TO1

Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.