Production Manager - Digital Color Graphics

American Reprographics Company Costa Mesa , CA 92626

Posted 3 months ago

SUMMARY We are looking for an experienced Digital Color Production Manager for our Costa Mesa production center. Candidate will provide day to day leadership and manage a team of production specialists. We produce large format color posters, signs, banners and other products to help our customers marketing communications. Riot Creating Imaging is a leading national Digital Color production company in North America. Riot is a division of ARC Document Solutions.

Some of our key color production equipment include:

  • HP Latex printers

  • Flat bed, direct to substrate printers

  • Digital cutters

  • HP High quality graphics printers

  • Small format digital color printers

  • Mounting, laminating and finishing services

ESSENTIAL DUTIES include but not limited to:

  • Sets employee schedules, monitors and approves employee timecards.

  • Follows and enforces all company policies.

  • Addresses all employee needs with an equal level of fairness to each.

  • Communicates changes in policy and procedures.

  • Provides written reviews to all employees.

  • Holds employees accountable to policies or goals and provides progressive discipline if necessary.

  • Adjusts schedule as needed and works any hours required to meet customer demands.

  • Creates a "can-do" and problem-solving culture.

  • Provides clear explanation of branch or company goals.

  • Evaluates and implements new methods that increase efficiency in the branch and improves the education as well as the quality of customer service.

  • Provides exceptional customer service to clients, including resolving any potential issues, providing procing, and ultimately building relationships.

  • Communicates with clients in person, over the phone and via email with professionalism at all times.

  • Extensive working knowledge of all Creative Suite graphic applications (i.e. Illustrator, Photoshop, Acrobat, InDesign) in a multi-platform operation.

  • Good working understanding of large format output devices and RIP software.

  • Converts customer supplied graphic file(s) to print ready format.

  • Out puts customer files to requested media/substrate(s).

  • Able to perform the physical duties required of the job: i.e. lifting heavy substrates or roll stock.

  • Evaluate output and make adjustments to obtain a desired level of image quality.

  • Troubleshoot problems that occur during job submission or the printing process.

  • Adjust color and layouts as necessary to meet customer expectations.

  • Gathers, organizes and wraps completed work for delivery to customer or next department.

  • Performs regular maintenance on print devices per department procedures.

  • Process a customer's written request into an invoice.

  • Provide quality customer service via phone, email or in person.

QUALIFICATIONS:

  • Prior management experience

  • Basic Windows and Mac OS knowledge

  • Knowledge of Microsoft Suite and Adobe Creative Suite applications

  • Ability to work in deadline and team driven environment

  • Ability to work in a fast paced, multi-tasking environment

  • Ability to follow-through and react quickly to situations

  • Strong organization and written skills

  • Excellent problem-solving and trouble-shooting skills

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Production Manager - Digital Color Graphics

American Reprographics Company