American Reprographics Company Costa Mesa , CA 92626
SUMMARY We are looking for an experienced Digital Color Production Manager for our Costa Mesa production center. Candidate will provide day to day leadership and manage a team of production specialists. We produce large format color posters, signs, banners and other products to help our customers marketing communications. Riot Creating Imaging is a leading national Digital Color production company in North America. Riot is a division of ARC Document Solutions.
Some of our key color production equipment include:
HP Latex printers
Flat bed, direct to substrate printers
HP High quality graphics printers
Small format digital color printers
Mounting, laminating and finishing services
ESSENTIAL DUTIES include but not limited to:
Sets employee schedules, monitors and approves employee timecards.
Follows and enforces all company policies.
Addresses all employee needs with an equal level of fairness to each.
Communicates changes in policy and procedures.
Provides written reviews to all employees.
Holds employees accountable to policies or goals and provides progressive discipline if necessary.
Adjusts schedule as needed and works any hours required to meet customer demands.
Creates a "can-do" and problem-solving culture.
Provides clear explanation of branch or company goals.
Evaluates and implements new methods that increase efficiency in the branch and improves the education as well as the quality of customer service.
Provides exceptional customer service to clients, including resolving any potential issues, providing procing, and ultimately building relationships.
Communicates with clients in person, over the phone and via email with professionalism at all times.
Extensive working knowledge of all Creative Suite graphic applications (i.e. Illustrator, Photoshop, Acrobat, InDesign) in a multi-platform operation.
Good working understanding of large format output devices and RIP software.
Converts customer supplied graphic file(s) to print ready format.
Out puts customer files to requested media/substrate(s).
Able to perform the physical duties required of the job: i.e. lifting heavy substrates or roll stock.
Evaluate output and make adjustments to obtain a desired level of image quality.
Troubleshoot problems that occur during job submission or the printing process.
Adjust color and layouts as necessary to meet customer expectations.
Gathers, organizes and wraps completed work for delivery to customer or next department.
Performs regular maintenance on print devices per department procedures.
Process a customer's written request into an invoice.
Provide quality customer service via phone, email or in person.
Prior management experience
Basic Windows and Mac OS knowledge
Knowledge of Microsoft Suite and Adobe Creative Suite applications
Ability to work in deadline and team driven environment
Ability to work in a fast paced, multi-tasking environment
Ability to follow-through and react quickly to situations
Strong organization and written skills
Excellent problem-solving and trouble-shooting skills