Production Manager

Amsted Rail Hammond , IN 46320

Posted 2 months ago

Baltimore Aircoil Company is the global leader in sustainable solutions for evaporative cooling, thermal storage, and heat transfer equipment. The corporate headquarters is located in Howard County, Maryland, near Baltimore.

Our equipment is found in residential and commercial buildings to keep people comfortable, supermarket and cold storage warehouses to protect food and perishables, and industrial processes and power installations to improve efficiency and productivity. We are passionate about enhancing the quality of life through our technologies that reduce energy, water, and chemical usage. As a global leader, we are committed to a world of sustainable progress and enduring results.

POSITION PURPOSE The Customer Assurance Engineer functions as the front line in resolution of customer perceived and reported issues with equipment in the field. He/she serves as the internal advocate to develop and execute corrective action plans, and engage the organization to make improvements to the product and processes. The Customer Assurance Engineer provides superior customer service and is the voice of the customer to BAC, providing data for the feedback process into the organization to understand and improve customer satisfaction.

PRINCIPAL ACCOUNTABILITIES Lead the technical evaluation of customer reported issues with equipment in the field. Determine and drive corrective action plans to resolve these issues. Proactively communicate ongoing status and corrective action plans to representatives and customers.

Consistently collect data required to support root cause identification of product failures and drive continuous improvement into the products and processes. Utilize appropriate feedback methods to communicate customer perception into the organization. Ensure customer satisfaction through quick follow up to problems/ customer concerns, good root cause analysis, & complete feedback.

Participate in and lead continuous improvement projects. Project types range from upstream processes, to manufacturing processes, to supplier performance. Support and drive organizational and department metrics, focus on process improvements within daily activities.

Prepare reports as necessary or requested to show performance to plans. Perform miscellaneous duties and projects as assigned and required. Participate in programs essential to BAC culture, e.g., behavior based safety, housekeeping, continuous improvement, security, and compliance to all legal and ethical standards.

Compliance to all local, regional, national, company, and all other applicable standards, laws, and procedures. KNOWLEDGE & SKILLS Bachelor's Degree in Engineering or other technical degree with significant coursework in engineering or manufacturing principals is required.

Experience or training in DMAIC or other quality improvement tools is desirable. 3 5 years of working experience with mechanical products and with construction and installation of mechanical equipment is required.

Experience with commercial/industrial HVAC/R equipment is preferred. Demonstrated knowledge of motors, controls, and electronics and be able to troubleshoot them. Technical expertise must be complemented by self-motivation, relationship building skills, effective communication skills with the ability to communicate technical information in layman's terms, and the ability to effectively work in a fast-paced environment.

Quality orientation and high attention to detail, strong customer service focus (internal or external customers). Ability to interface with other departments and resolve complex problems in an efficient and timely manner. Experience operating in an ISO9001 environment. Working knowledge of ERP systems and basic Office programming.

Must be flexible and able to adapt quickly to change. NATURE & SCOPE The Customer Assurance Engineer reports to the Manager of Customer Assurance. This role will have interactions with all areas and levels within the organization, as well as customers and suppliers.

While focus is primarily in North America, global support is provided to all products manufactured in North America and shipped abroad. WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk up to 50% of the time. Working conditions include those of a normal construction environment, as well as standard hazards associated with installed HVAC equipment and rotating equipment. This position requires occasional lifting of up to 30 lbs, and travel of <25% of the time. bac is a division of amsted industries, a 100% employee-owned company. we offer a very competitive benefit package which includes medical, dental, life, and disability insurance. we also offer two retirement savings programs: (1) an employee stock ownership program (esop) which is fully company paid and (2) a 401(k) plan. other benefits include 11 paid holidays per year, vacation time ranging from two to five weeks per year, tuition reimbursement, a wellness program featuring a fitness room at our corporate headquarters and much, much more. baltimore aircoil company is an equal opportunity/ affirmative action employer. all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. of="" the="" time.="" bac="" is="" a="" division="" of="" amsted="" industries,="" a="" 100%="" employee-owned="" company.="" we="" offer="" a="" very="" competitive="" benefit="" package="" which="" includes="" medical,="" dental,="" life,="" and="" disability="" insurance.="" we="" also="" offer="" two="" retirement="" savings="" programs:="" (1)="" an="" employee="" stock="" ownership="" program="" (esop)="" which="" is="" fully="" company="" paid="" and="" (2)="" a="" 401(k)="" plan.="" other="" benefits="" include="" 11="" paid="" holidays="" per="" year,="" vacation="" time="" ranging="" from="" two="" to="" five="" weeks="" per="" year,="" tuition="" reimbursement,="" a="" wellness="" program="" featuring="" a="" fitness="" room="" at="" our="" corporate="" headquarters="" and="" much,="" much="" more.="" baltimore="" aircoil="" company="" is="" an="" equal="" opportunity/="" affirmative="" action="" employer.="" all="" qualified="" applicants="" will="" receive="" consideration="" for="" employment="" without="" regard="" to="" race,="" color,="" religion,="" sex,="" national="" origin,="" disability,="" or="" protected="" veteran="">

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Production Manager

Amsted Rail