Position Summary: The Assistant General Manager is accountable for meeting and exceeding sales & margin budgets with the support of a dedicated outside sales force. Working with the General Manager, the Assistant General Manager's primary responsibility is to manage the execution of the production and quality control process, target P&L opportunities and execute profit and process improvement plans. The Assistant General Manager ensures that the team is meeting/exceeding customer service standards for all customers.
General Purpose: Drive profitable sales growth through effective financial management, quality production and operational effectiveness.
Customer Service and Sales 40%
Partner with General Manager, sales and ops team to identify opportunities and implement programs to improve sales and margin performance; maintain highest levels of customer satisfaction.
Measure and report on done right/on time performance to develop and implement process improvement plans.
Discuss sales goals and develop, implement, and follow up on plans to increase
Evaluate and provide feedback on the customer follow-up calls and make calls to high volume or challenging customers.
Oversees all production; responsible to produce and finish jobs.
Walk the production center floor and audit workflow compliance. Report and correct findings via escalation process.
Properly use and care for all equipment in compliance with operating instructions; ensure machine and equipment maintenance is occurring in a timely manner to maximize efficiencies.
Ensure all policies and procedures are being followed 100% of the time. Ensure the production center is clean and organized, and safety precautions are followed. Comply with Staples dress code requirements.
Financial Management 10%
Work with General Manager to set plans to improve the P&L, develop and implement sales/margin and customer service related programs and/or initiatives; facilitates team discussion on current state and objectives to improve performance.
Meet with the operations and sales team set sales goals and implement plans to increase sales and customer service levels.
People Leadership 10%
Ensure effective scheduling of labor and payroll to achieve budget.
Involved in hiring new Production Associates; Continually assesses and develops team; Delivers annual performance appraisals.
Model, observe and coach operations team on their execution of The Production Center Workflow & Quality Assurance Process.
Use HR Express to track compliance of all required training as indicated on the L&D Curriculum and schedule any needed training with associates; Facilitate any required training curriculum.
Basic computer skills
Experience working in a print or manufacturing environment
Experience working in a print production environment a plus
Direct Reports: Production Center Team
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.