Responsible for post-launch maintenance of our clients and provide support and help debug issues faced by our clients in Production
Responding and resolving application support/trouble calls from both the internal and external user base
Be on the Production install call to validate OBI functionality
Advanced technical skills with hands-on troubleshooting, including parsing logs and following stack traces Run simple to complex queries/scripts to check and analyze the data
Creating automation and scripting tools for faster customer support and identifying issues Setting up Monitoring / Alerting tools to notify issues in production
Answer technical questions and gather future requirements from the clients
You will be responsible and work with operations team to help during production installs and during the outage
Strong QA skills may also be considered.
Production Engineer / Production Support Engineer / Monitoring / Java, Oracle, SQL, Docker, Jenkins, AWS / Coding / Testing / Production Environment
Thinkbyte Consulting, Inc.