Production Coordinator

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.7 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals.

The Floor Coverings International Production Coordinator is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.

Job Details & Perks:

• Paid training provided

• Full-time

Key Responsibilities:

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.

• Order all products needed for jobs accurately and follow up on delivery.

• Schedule the job to meet the schedule of customer and installers.

• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.

• Communicate job progress daily.

• Discuss and obtain written permission for any changes in contracted work.

• Confirm scope of work and compensation with installers prior to start of job.

• Deliver on expectations contracted in the sales process.

• Walk the customer through job at completion and collect final payment.

• Manage job to hit profit objective.

• Complete job costing reports within 24 hours of completing an installation.

• Consistently search for installers that can offer a better experience to our customer with more reasonable rates.

• Resolve conflicts and complaints immediately.

• Keep show room and office organized and presentable.

• Be available for Home Shows.

• Be available to attend training seminars at owner's discretion.

• Attend at least one form of training per year.

• Continue to educate self on new flooring.

• Attend weekly meeting with Franchise Owner at scheduled time.

• Updates logged daily with status of job and upcoming schedule.

• Work weekly and monthly to hit sales installation goals.

• Make decisions and act in accordance with Floor Covering International's core values and mission.

Qualifications:

• Leadership skill to manage installers and handle conflict appropriately.

• Able to work independently without supervision.

• Able to maintain organization while working on multiple sites.

• Able to problem solve productively.

• Able to make reasonable decisions.

• Portrays a professional image.

Flexible work from home options available.