Product Training Specialist

Appriss New York , NY 10007

Posted 2 months ago

Appriss Insights

Appriss Insights delivers breakthrough data and analytics solutions to reduce people-based risk, mitigate fraud and meet compliance mandates. As the nation's most comprehensive and trusted source of risk and criminal justice intelligence, we offer timely, actionable insights through vertical partners on AI-driven, SaaS-based cloud architecture. Guided by our mission of "Knowledge for good," we enable commercial enterprises and government agencies to build trust and safety while improving operational efficiencies.

Appriss Insights offers a remote-friendly work environment that encourages growth, action and teamwork. The Marketing team is collaborative and results-focused. Team members are empowered to share ideas, make decisions and lead with their unique strengths. We encourage fun, foster camaraderie and celebrate success.

Summary:

Appriss Insights is seeking a Product Training Specialist to join our growing marketing organization. In this role, you will provide marketing and training support for Appriss-enabled products. You will be a key contributor for the execution of campaigns across a broad range of industries.

A key function of this position is assisting with training and content development. This position is responsible for providing training administrative support, which entails researching product functionality, leveraging internal subject matter experts, drafting product presentations, and conducting customer-facing training sessions and webinars. This position's works is coordinated across multiple functional areas, primarily Product, Client Relations and Data Products.

Your efforts will be supported by the Insights marketing team which operates as a marketing agency for Appriss Insights. Foundational marketing and training experience, flexibility, communication, and organization skills are required to be successful in this role.

Knowledge, Skills, Abilities, Experience, or Characteristics

  • 1-3 years of experience in a trainer/facilitator role

  • Bachelor's degree in marketing, communications, training and development, or equivalent work experience

  • Experienced in curriculum messaging writing/design and video content development

  • Ability to deliver virtual and in-person training

  • Strong verbal communication and interpersonal skills

  • Organization and project management skills

  • Ability to work under pressure, prioritize and manage multiple deadline-oriented projects simultaneously

  • Experienced in broad range of marketing tactics: web pages, email, social media, webinars, events

  • Independent worker with high level of initiative and follow-through

  • Ability to collaborate in a team environment and contribute to Appriss Insights' product marketing and training strategy

  • Proficiency with Microsoft Office, particularly Word, Excel and PowerPoint

  • Proficiency with Hubspot, or similar marketing software

  • Familiarity with video development software

Primary Duties and Responsibilities

  • Work with Training Manager to develop training recommendations and educate customers based on their products and target audiences

  • Provides marketing support for product implementations, which includes marketing campaigns and asset development

  • Educates on product marketing & training support programs, which includes print materials, promotional items, communications, event and campaign planning and support

  • Develops video content for social media platforms

  • Writes content for training communications, such as emails, web pages, and social media posts, to generate interest from prospective training attendees

  • Collects and analyzes training session results to improve upon future training content and presentations

  • Reviews and updates existing training materials, such as webinar presentations, reference guides and videos for completeness, accuracy and brand alignment

  • Works jointly with our product teams to develop training materials that effectively demonstrate product features, functionality and user workflows

  • Ensures that public-facing training content on online sites is complete, up-to-date and easy to locate

  • Clearly communicates timelines and deliverable expectations for marketing and training tactics with Appriss Insights team members

Travel

Some travel may be required for customer training engagements or for professional development.

Equal Opportunity Employer - M/F/V/H

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Product Training Specialist

Appriss