Product Trainer

Granite Telecommunications LLC West Palm Beach , FL 33409

Posted 2 months ago

Granite Background & History

Granite is one of the premier Telecommunications Solutions Providers for businesses and government facilities across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support. Granite has over $1.65 Billion in revenue (zero debt) with 2,200 employees and is headquartered out of Quincy, MA. We have Regional offices located in West Palm Beach, Washington DC, New York City, Atlanta, Chicago, Dallas, Orlando, Philadelphia and Rhode Island.

Our mission is to be the leading Telecommunications Company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite's philanthropy is unparalleled with over $80 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation, and the Alzheimer's Association to name a few.

Granite was rated by Inc. Magazine as one of the "Fastest Growing Companies" for nine consecutive years in a row (2007-2015). Plus over the last four consecutive years (2016, 2017, 2018 and 2019) Granite has been awarded the Top Workplaces Award. With the astounded accomplishment of winning the EIS government bid in 2017, Granite is looking to pave a profound future for itself in not only the private sector, but also in the public sector.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Granite is looking for a highly motivated and capable team member to architect and deliver product training in a fast paced technical environment. This Product Trainer will collaborate with technical subject matter experts in Granite's Product teams to develop world class product training and certification programs to internal teams. This will require the development of product knowledge and process trainings, and delivery in a blend of online, video based e-learning, and traditional classroom training.

Duties and Responsibilities:

  • Development and delivery of Product Training programs for the entire organization. Including product technical descriptions, emerging telecom technologies, and various operational processes required to support those products.

  • Implementation of multiple levels of certification to accredit proficiency with product knowledge and role specific business processes.

  • Designing and developing content in variety of formats (e.g. ILT, eLearning, video, job aids) based on the specific needs of each program.

  • Collaborating with subject matter experts on current and upcoming products to keep program offerings current.

  • Managing course rosters and completion records in Granite University LMS.

  • Cultivate relationships with Operations leadership at all levels in order to facilitate collaborative content development, effective training needs assessment, and provide a channel for direct and constructive feedback on training programs.

  • Others duties as assigned.

Required Qualifications:

  • Bachelor's Degree

  • 3-5 years experience in a telecommunications environment with an emphasis on product.

  • Experience with formal training, info sessions, or internal knowledge transfer.

  • Engaging and positive personality with a collaborative mindset.

  • Strong project management skills and experience managing collaborative relationships with management and subject matter experts (SMEs)

  • Flexibility and adaptability to changing priorities is a must.

  • Proficient with Microsoft Office Products: Word, Excel, Outlook, PowerPoint.

  • Strong Organizational and Time Management Skills.

  • Excellent oral and written communication skills.

  • Consistent work ethic.

Preferred Qualifications:

  • High level of telecommunications product knowledge preferred (e.g. Access, Wireless/Mobility, VoIP, Managed Services, SDWAN).

  • Proficiency with training or teaching methods preferred.

  • Proficiency with Granite University training tools (Camtasia, Articulate Storyline, Cornerstone LMS, GoToMeeting or other conferencing service) preferred.

Share this page

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Product / Event Demonstrator Part Time

Crossmark

Posted 6 days ago

VIEW JOBS 10/13/2021 12:00:00 AM 2022-01-11T00:00 Overview The Associate is responsible for completing in-store food and non-food demonstrations. Acquires and maintains knowledge of products represented. Prepares, serves, and breaks down product, equipment, and supplies. Intercepts consumers and demonstrates products in a professional manner. Maintains an overall professional appearance consistent with the requirements of the job. Responsibilities * Possesses the aptitude and ability to gain adequate knowledge of the products represented. * Has desire and ability to proactively intercept, engage, interact, verbally educate, and sell product to the consumer in a positive manner. * Effectively communicates the features and benefits of the product. * Able to prepare and serve food samples using small appliances such as microwaves, fryers, skillets, coffee makers and knives. * Maintains a clean, sterile and safe work station using cleaning chemicals. * Maintains a professional appearance consistent with the requirements of the job. * Properly set up and prepare event table for execution. * Extracts products from their shelf location and carries products to the point of display. * Breaks down the work station, including returning unopened product to shelf location, unplugging electrical interfaces, manually moving work station and supplies to their storage location, disposing of partially used product, and washing equipment. * Completes all work assigned. * Assists with preparation for client visits and completes audit corrections. * Builds and maintains rapport with store personnel to effectively meet company and client objectives'. * Reports their work in daily. This role is not expected to exceed more than 25 hours per week, although the company does maintain the discretion to change the role based on the needs of the business and/or the client. This job description does not imply that the above functions are the only tasks that may be performed. Individuals will be expected to follow any other job-related instructions and perform any other job-related tasks as directed by management. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Responsibilities With Regard to Workers' Compensation Claims:You are responsible for reporting any employment related injury you incur to your direct supervisor as soon as possible following an incident resulting in an injury. Qualifications Education/Experience: High school diploma or general education degree (GED); or one to three months' related experience and/or training preferred; or equivalent combination of education and experience. Computer Skills: Proficient in ability to use and navigate on a personal computer or personal mobile device using applications and internal systems. Certificates, Licenses, Registrations: Local Food handlers permit may be required. Physical Demands: The associate will be regularly required to: Stand and walk of the shift; Use hands and fingers to handle or feel; Reach with hands and arms (including conducting tasks overhead up to 65 inches); Talk and hear; Have visual ability to read instructions and perform events; Stoop; Kneel; Squat; Climb or step up ladder; Balance; Lift and carry up to 25 pounds (including occasional lifting of up to 50 pounds); Push and pull a wheeled demonstration cart fully laden with appliances, supplies and product; Prepare foods and beverages using the required appliances, such as cooking utensils, knives, convection oven, coffee maker, electric fryer, microwaves; Be in contact with cleaning supplies. Supervisory Responsibilities: None. Work Environment: Retail store environment to limited travel. Physical Appearance: Individuals must ensure a professional appearance and proper grooming is in order. The associate must present a neat, clean, and appropriately groomed appearance. Specific Retailer Dress code requirements are included in the training documents. Language Skills: English is the primary language skill; however, bilingual skills may be required based on business necessity. Crossmark West Palm Beach FL

Product Trainer

Granite Telecommunications LLC