We believe that when you invest in your people, you enable your workforce to carry out every business practice more successfully. That's because what lies between an organization's lofty goals and the desired outcome is often good old-fashioned human behavior. VitalSmarts has identified an innovative approach for enabling organizations to achieve new levels of performance by focusing on the individual.
With award-winning training products based on more than 30 years of ongoing research, we have helped more than 300 of the Fortune 500 realize significant results using a proven method for driving rapid, sustainable, and measurable change in behaviors. We teach organizations to dialogue safely about any topic, achieve universal accountability, influence behavior change for others, and influence behavior change for yourself.
What Impact You Will Have:
Under the direction of the Sr. Director of Product Technology you will work on product localization and customization projects with responsibility over major elements of quality assurance. This role will troubleshoot problems and evaluate solutions as an escalation tier from the helpdesk, counseling with the development team, quality assurance engineers and project stakeholders. The qualified individual will analyze, design and write requirements and specifications for tests including anticipated problem scenarios. In conjunction with other quality assurance engineers on the team this role will document findings, analyses, and summary recommendations. This role may assist with developing, running, and evaluating test plans/cases and scripts to evaluate software functionality and performance.
A Day in the Life:
You will be responsible for assuring a high level of quality in localization of training products, standard presentation products and platform builds
Being a subject matter expert in the VitalSmarts Instructional Platform you will act as a resource for training and support
You will be responsible for assisting customer support for both internal and external stakeholders
You will use and provide key information for knowledge base, FAQs and technical notes primarily for the VitalSmarts Instructional Platform
What You'll Need:
Bachelor's degree in a technical area of study preferred
3+ years of relevant experience
Must have outstanding interpersonal skills with demonstrable experience working with cross-functional teams and stakeholders. Must be able to successfully interface with both technical and non-technical team members.
Must demonstrate attention to detail. Must be willing to work with technical support teams in providing key information for knowledge base, FAQs and technical notes for multiple software-related products, services and applications.
Skills required for this role include:
Ability to read, interpret, understand and write technical and non-technical documents including but not limited to wireframes, data workflows, and various levels of software requirements.
Administration of Windows, OS X and Linux workstations
Virtual machine management
Authoring and presentation experience with test cases, test plans, regression analysis and result data in MS Office
Preferred skills include:
Apache Maven / Gradle / Ant
Atlassian Bamboo, JIRA, Confluence
Parallels Desktop, VMWare ESX and VMWare Fusion
Business fluency in a non-English language
What You Get:
Access to some of the richest professional development programs as a part of the VitalSmarts/TwentyEighty group of businesses.
A variety of benefits depending on your global region. Programs may include health benefits, life insurance, income protection and retirement savings plans with employer contributions to assist with your health & financial security today and in the years ahead.
Access to health benefits and wellness programs for employees and families. Depending on your region, you may have access to onsite fitness facilities, a wellness stipend program or company-sponsored wellness events.
The ability to work in a flexible work environment.
Professional development support as we want YOU to be successful in your career. Our team will work with you to establish the goals you are trying to achieve in your profession.
Miller Heiman Group