Metso Outotec York , PA 17405
Posted 2 weeks ago
Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date:
Introduction
We are seeking a Product Technical Support Expert to join our Filters Technical Support team in Beneficiation & Dewatering BL in Services BA. Our team provides support to all Metso Outotec filtration technologies, and therefore we have diverse needs for different disciplines such as EIA, mechanics, hydraulics and process know-how. In this role, experience and knowledge of filtration technologies and processes is essential.
The preferred location for this position is either Lappeenranta or Espoo (Finland), Sala (Sweden) or York (Pennsylvania, US). Still, the final location can be agreed upon since we have flexibility for the right candidate. We are also happy to offer flexible working arrangements, including hybrid options. Please note that the position requires some local and international travel occasionally.
What you do:
Manage and handle technical support requests in filtration technologies as part of a global team
Provide technical expertise and customer support for filtration equipment, also on-site as required
Support the Market Areas' and other Business Lines' competence development through training and mentoring
Provide input and feedback to product development and continuous improvement activities
Support sales activities by providing technical expertise to selected sales cases
Participate in the development of technical training resources, training content, training plans and execution in co-operation with the Training Academy and Market Areas
Provide expertise in technical claim and warranty handling as requested
Provide input to technical documentation, such as manuals, spare part catalogs and maintenance instructions & recommendations
Contribute to and assist with the management of a technology knowledge database.
Develop and maintain Service workbooks for Metso Outotec Filters product portfolio
Who you are:
You have an engineering degree or equivalent, in the area of mechanics, automation or process industry
You understand filtration equipment and processes and have at least a few years of relevant industry experience
You have excellent interpersonal skills and communicate well in English (both written and verbal)
You take accountability for your work and enjoy problem-solving
You can manage multiple assignments, priorities, and deadlines with a strong customer focus
What's in it for you
Get in touch
Want to rise above the possible with us? Click 'Apply now' to leave your application. Please note that we will start the interviews and selection process already during the application period, so please send your application as soon as possible.
For additional information, please contact Thomas Davidsson, Technical Support Manager at thomas.davidsson@metso.com
We understand that some highly competent candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.
How to join
Working at Metso
About Metso
Diversity and Inclusion
Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.
Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial
Metso Outotec