Product Support Technician

Duties and Responsibilities:

• Prepares, repairs, and cleans selected Kawasaki product to precise specifications for press introductions, magazine tests, press events, and/or demo rides as directed.

• Performs diagnostics to collect information about problems and to determine source of error. Reports product problems to Q.A. for further investigation.

• Isolates performance issues to determine cause of malfunctions.

• Documents all aspects of vehicle preparation, repair, etc.

• Coordinates the loading and transportation of product, parts, support equipment and tools to event sites.

• Provides technical and event support at press introductions and magazine tests.

• Interacts in a professional manner with media personnel at selected media events.

• Performs expert vehicle break-ins and "track set-ups".

• Performs recall repairs.

• Maintains shop supplies and equipment.

• Maintains current knowledge of Kawasaki vehicle product line.

• Quickly learns all technical/mechanical aspects of new Kawasaki products.

Education and Experience:

High school diploma or general education degree (GED) is mandatory; an Associate's degree (AA/AS) or equivalent from two-year college is preferred; and minimum five years related experience and/or training in a product support/technical environment; or equivalent combination of education experience.

Qualifications:

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or ability required.

• Exhibits excellent oral and written communication skills.

• Experience with Microsoft Office Word and Excel is required.

• Demonstrates the ability to successfully prioritize and organize multiple, competing tasks.

• Extremely detail and deadline oriented.

• Brings energy and enthusiasm to group or team efforts.

• Welding and/or machining knowledge and experience is a plus.

• Proficient with the use of precision measuring tools.

• Must maintain a current motorcycle license and forklift operator/safety training certification.

• Must have a good driving record.

• Demonstrates a positive attitude; be self-motivated and able to work as part of a team.

• Willing to accept responsibility and be relied on to perform.

• Attendance must be maintained at a satisfactory level.

• Occasional travel to support press events or demo rides is required.

• Approximate percentage of travel required: 20%

Hourly Range: $34.00/hr. - $38.00/hr.