Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Product Support Specialist - Media

Expired Job

Spectrum Dallas , TX 75201

Posted 4 months ago

Spectrum Reach is the advertising sales division of Charter Communications, Inc. The company offers custom solutions for the modern media landscape utilizing national cable networks, internet advertising and promotional events supported by marketing, research and award-winning creative services. Spectrum Reach applies insightful research to understand consumer behavior and build targeted, multi-screen media plans personalized for each customer.

With offices in 41 states and 147 markets, Spectrum Reach covers over 27 million households throughout the country. From traditional commercial advertising to exciting new possibilities in interactive media and multi-screen solutions, Spectrum Reach's consultative team brings advertisers effective, efficient ways to turn our audiences into their customers.

The Product Support Specialist is a member of the Technical Business Automation Team responsible for supporting various internal technologies used by Charter's sales force. The Product Support Specialist works directly with end users to help them troubleshoot and resolve technology related issues with various end user productivity systems.

Essential Job Functions:

  • This position helps troubleshoot issues with application usage, application errors and general help questions not related to IT.

  • The incumbent logs issues for future group reference in knowledgebase tools such as SharePoint.

  • She/He rotates schedules to support various time zones, from Eastern to Hawaii.

  • Strong document writing/formatting skills.

  • Strong interpersonal communication skills to assist end users by phone and by written response.

  • Candidate must have solid troubleshooting skills and mastery of internal systems.

  • The Product Support Specialist will assist end users with Salesforce data integrity management, movement of accounts.

  • This position may also assist other departments in running and retrieving records and data requests.

  • The Product Support Specialist will set up user accounts in various applications (Salesforce, order management system, View, Eclipse etc.).

  • The incumbent escalates issues to Supervisor and may be required to follow back up with end users to help them resolve their needs.

Job Requirements:

  • The ideal candidate will have 3-4 years of experience in an IT help desk environment supporting remote users.

  • Previous experience with Salesforce and an Order Management System is highly preferred. Experience with proprietary sales support systems (CRMs) is also very valuable.

  • This position requires extensive phone and email communication skills.

  • The incumbent must have very strong people skills including; patience to assist end users of varying levels of technological abilities. This incumbent must be able to demonstrate the ability to remain calm to be able to handle escalated issues related to sales data management.

Education and Experience:

Bachelor's degree in Technology or related area preferred.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: SPRCH - Business Unit: Spectrum Reach

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Douglass ES Pk5 Media Specialist

Dallas Independent School District

Posted 4 days ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 Purpose: Provide the leadership under the direction of Library Media Services, to ensure that all students are effective users of ideas and information. Supervise and manage the school library/media center and programs. Provides services and resources that allow students to develop skills in locating, evaluating, synthesizing, and using information to solve problems ( 21st century skills). Engage learners through the use of print and digital resources to access, create, and share content as well as collaborate with other learners as global citizens. Serve as a teacher, materials expert, and curriculum adviser to ensure that library/media center is integrated fully into instructional programs of the school. Must have proficiency in engaging learners in a variety of instructional strategies. Qualifications: * Bachelor's degree from an accredited college or university in a directly related field with valid Texas Library certification, Master's degree preferred * Two years minimally as a highly qualified teacher; bilingual skills a plus * Working knowledge of library and information science. * Demonstrated ability to instruct and manage students in a varied environment. * Demonstrated strong organizational, communication, and interpersonal skills. Major Responsiblities: * Use the TEK's/SE's as the basis for instruction as well as using library curriculum products including Library Scope and Sequence. Provide group instruction and individual guidance to students to help them locate resources and use research techniques and self-manage their learning. * Prepare strategic plans to assure meeting School Library Programs: Standards and Guidelines for Texas. * Participates as an educational leader, an equal partner, and a change agent in the curriculum development process at both the campus and district levels by consulting with teachers on appropriate use of materials and scheduling of materials for classroom instruction. * Models and promotes collaborative planning, cooperative teaching, and direct instruction as determined by learners' needs and state curriculum standards. * Models and promotes the highest standard of conduct, ethics, and integrity in the use of the Internet and other print and electronic resources and instructs students in the ethical use of resources, to locate, gather, select, synthesize, and evaluate relevant information. * Provides and promotes ongoing learning opportunities for students and staff that fosters connectedness so that all stakeholders are actively participating and positivelt engaged, particularily in the areas of integration of information technology and information literacy skills. * Supervises Media Assistant(s), student aides, and has ability to work with multiple interrruptions and multi-task under pressure. * Provides instructional access to library resources and facilities through open, flexible scheduling of classes, small groups, and individuals and creates an environment, in which students follow acceptable standards of behavior that are conducive to learning. * Provides a balanced, carefully selected, and systemically organized collection of library resources, print and digitally, that are sufficient to meet student needs and are continuously monitored to be current and relevant in each subject area while positively responding to changes that users need and want in resources and services and are in compliance with the collection development policies of Dallas ISD. * Implement effective strategies and techniques to systematically perform library management operations such as budgeting; purchasing; scheduling; managing and maintaining facilities and resources; supervising adults, volunteers, and children; reporting; grant writing; and overseeing circulation and inventory. * Encourages a high level of circulation which includes interlibrary loan to facilitate information access beyond the campus and access to resources and information beyond the instructional day. * Support academic rigor by integrating the teaching of research and information processing skills to ensure students are college ready, workforce ready, and effective life-long users of information while encouraging risk-taking, creativity, and innovation. * Work cooperatively with the community-at-large and libraries to promote common goals that benefit all students. * Carry out discipline in accordance with Board policies and administrative regulations. * Support the students' right to free selection of materials for enjoyment or information. * Interact with students to promote positive attitudes toward school library program and love of reading in a safe, secure environment which is age-appropriate. * Stay abreast of the information culture of students and staff and incorporate this awareness into the library program. * Exhibits effective communication through oral, written, electronic, and nonverbal expression. * Comply with Federal and state laws, State Board of Education rule, and Board policy in the library/media services area. * Develop and coordinate a continuing evaluation of the library/media center program and make changes based on the statistical reports and findings. * Engages in continual self-evaluation and self-directed learning for professional growth and maintains an active interest in appropriate local, state, regional, and national professional associations and publications. * Performs all the administrative tasks of keeping a library orderly, up-to-date, and functioning properly. * Performs all other tasks and duties as assigned related to the library program. * All federally funded incumbents of this position must comply with time and effort reporting requirements through personnel activity reports or periodic certification, as appropriat Salary: Salary will be based upon the Board approved RELATED INSTRUCTIONAL salary schedule. Selected individuals for Dallas Independent School District positions will be placed according to compensation guidelines. A campus-based employee may not assume a new position for which he/she was selected based upon the posting process until the end of the current semester, unless approved by the chief officer – Human Capital Management. Federally funded personnel must comply with time and effort reporting requirements through personnel activity reports or periodic certifications, as appropriate. A security check and disclosure of family relationship information is required for all positions. No telephone calls please. EQUAL OPPORTUNITY EMPLOYER M/F/HDallas Independent School District, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, gender expression, genetic information, or any other basis prohibited by law. The District is required by Title VI and Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, The Americans with Disabilities Act, and the Age Discrimination Act of 1975, as amended, as well as board policy not to discriminate in such a manner (not all prohibited bases apply to all programs). Dallas Independent School District Dallas TX

Product Support Specialist - Media

Expired Job