Product Support Specialist
Mountain View, CA 94035
6 Month Contract Position
Respond to user email inquiries. Communicate user feedback to engineering and product teams. Monitor customer feedback and product performance. Specifically:
Handle requests to join the invite-only developers' list.
Handle requests to register service accounts for access to the Earth Engine API.
Handle requests for increased storage quota.
Handle inquiries to earth engine.
Triage and redirect technical inquiries as necessary to earth engine.
Categorize, document and respond to user-generated feedback for at least two geo products.
Triage and redirect technical user-generated feedback as necessary for at least two geo products.
Bachelor's Degree required (no specific discipline).
Minimum 3 years experience MAP related software
Knowledge of geography, GIS, remote sensing earth, image processing and programming terminology and concepts.
Ability to identify and categorize user-reported problems by redirecting technical questions to relevant team members.
Prior experience in geo data processing and/or Google Earth Engine, ENVI, Erdas, ArcGIS, QGIS or equivalent (map software's).