Product Support Specialist

CDI Corporation Mountain View , CA 94035

Posted 2 months ago

Job Order #395956 - G-REQ-00145774

Title: Product Support Specialist

Location: Mountain View, California

Please contact: April Mallari 404-609-4576 or

Position Description

  • The Resource Management team is responsible for planning, procuring and managing machine and network resources.

  • The team has a broad expertise in infrastructure and data center technologies.

  • We build and use tools to monitor and manage hardware capacity.

  • We also manage hardware costs relating to IT budget.

  • Projects which the team manages include helping to prioritize among multiple feature launches, advising on resource optimizations and driving projects to improve efficiency.

  • The creation of dashboards is a big part of this role.

  • Being able to understand data and pull out relevant information to present recommendations for the team.

  • Those applying MUST have SQL experience and be able to data visualizations.

  • Our team supports operational work involved with day to day management of production data center machine resources.

  • We perform and track machine drains, monitor supply and take action for key thresholds.

  • We also allocate machine quota to services, and configure data center resource pools.

  • This role supports such internal customer requests.


  • BA/BS degree in computer science, mathematics, engineering, or equivalent experience.

  • 0-2+ years of work experience

  • Be proactive, strong analytical skills

  • Familiarity with excel/spreadsheets

  • Familiarity with google suite of applications: gmail, docs, sheets, and slides


  • 1+ years of work experience

  • Able to thrive and finish projects even when running into obstacles

  • Familiarity with IT environments Familiarity with customer request ticketing system or software Be an awesome person to work with

Prescreen Questions:

  • You are comfortable working around the core hours of 8 am to 5pm (Yes or No)?
  • List three times or examples (experiences) when you created a SQL dashboard *
  • Explain what a data center is in three sentences.

Technical Questions

  • Describe what a database is in three sentences. *
  • In SQL, what is a primary key? *
  • As best as you can, explain the importance of the term "data integrity"?
  • In SQL, list all of the different types of "Joins" that you know of. *
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Product Support Specialist

CDI Corporation