Our Product Support team at TMP Worldwide keeps our clients happy. As a Product Support Specialist, you will be responsible for communicating with clients concerning their software challenges and maintenance needs. You are professional and committed to providing prompt and knowledgeable support to our clients, whether you are working independently or within a team.
What does a great Product Support Specialist do?
Provide phone, email, and web-based support for clients with software installations
Troubleshoot client and internal issues
Work closely with Digital Project Managers, Product Management, Development and Engineering teams to identify, report, and resolve product issues and requests
Manage the escalation of issues, as required
Develop product expertise across all areas of the software products
Provide technical consultation to clients to determine solutions best suited for their needs
Develop and foster strategic relationships with clients
Set up and maintain users, user profiles, workflow rules, and application settings
Provide training to end users and conduct learning forums as needed
Manage and maintain accurate and thorough client support records
Conduct and/or assist with system enhancements, user application, and quality assurance testing
Requirements for consideration
Bachelor's Degree in Computer Science, Business or equivalent field/work experience
1-3 years customer or technical support experience
Passion for solving client issues and a champion of great customer service
Ability to plan, organize, prioritize and independently solve problems seeking help when necessary
Strong project management skills
Ability to multi-task
Excellent communication (oral and written), interpersonal, organizational, and presentation skills
Proficient with Microsoft Office
Join the global leader in talent acquisition technologies that's committed to finding new ways to leverage software, strategy and creative to enhance our clients' employer brands - across every connection point. We're looking for unconventional thinkers. Relentless collaborators. And ferocious innovators. Talented individuals who are ready to work towards solutions that transform the way employers and job seekers connect.
We are an equal opportunity employer and welcome all qualified applicants regardless of race, ethnicity, religion, gender, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive.
TMP Worldwide Advertising & Communications, LLC