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Product Support Spec I-61014K

Expired Job

ADP Norfolk , VA 23510

Posted 3 months ago

Unlock Your Career Potential: Technology at ADP.

Do you enjoy exploring, identifying and inspiring the future of the workplace and the lives of millions of people? At ADP, the world's largest B2B cloud company, our Technology team is comprised of brilliant engineers, architects, data scientists, infrastructure experts, and more. We were first in our industry to offer a SaaS solution and continue to push the envelope utilizing the latest operating platforms to deliver the highly automated, intelligent and predictive solutions that are redefining what is possible. Named one of Forbes' "Most Innovative Companies" and one of Computerworld's "100 Best Places to Work in IT", we are committed to leading the way in product development and research, empowering you to bring to life the latest innovations that will forever change the way businesses manage their most vital asset, employees.

Provide support to Business Service Centers.

The Service Centers will primarily escalate single external client product cases (Hosted Product and Autopay) to IT Client Support.

This position will liaise between all groups in IT to determine and communicate the best solution for our clients. This may consist of executing specific performance or functional tests associated with resolving user experience issues regarding use of applications over and on various platforms

The primary focus of this role is to provide high quality technical expertise, guidance and support to the Client Support Center associates, Implementation associates, BES, Product Management, Development and all other functional areas involved in the resolution of technical product issues via phone or remote system access for all ADP Internet products/applications supported. This position is oriented around problem identification, application & system analysis, innovating solutions to highly complex client issues and utilizing product knowledge, problem-solving skills and troubleshooting experience to resolve anomalous product issues In addition, it is an expectation of the business that Product Support Consultants remain current on emerging technology and deliver expert support over new product rollouts and/or existing offerings to the end user community.

Product Technology Consultants serve as a senior level system/application subject matter expert and represent the interests of ADP Clients, ADP Field Associates and the EDP Group. Provide support to Business Service Centers.

The Service Centers will primarily escalate single external client product cases (Hosted Product and Autopay) to IT Client Support.

This position will liaise between all groups in IT to determine and communicate the best solution for our clients. This may consist of executing specific performance or functional tests associated with resolving user experience issues regarding use of applications over and on various platforms

These positions cover a wide range of ADP systems and applications which use a wide range of technology.

In addition, this position provides expert level technical support over all ADP Front End and Back End systems used by Clients and Associates to deliver ADP's products and services. Technology Consultants are expected to have expert level knowledge on the systems/products they support.

They should be able to converse confidently with all cross-functional teams having a hand in the Engineering and Development functions for the supported system/application. Since one of their primary roles is to facilitate continuous improvement for ADP's Products and Services, it will be necessary for them to be able to work within any phase of the product life cycle - this means they may work with Marketing, Analysis, Development, QA, Deployment, Engineering/OPs, Implementation and Service. Because of the mission-critical nature of ADP's products and services, it may be necessary for a Technology Consultant to travel for training, Product Pilots or Client service tasks. The position may carry on-call responsibility which may be static/assigned or rotating.

A Technology Consultant should have Leadership qualities. They may be asked to manage group projects of varying size, duration and scope. They may also be asked to represent their Management team in cross-functional meetings and on conference calls.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Bachelors degrre in IT or IT related field

  • Experience and knowledge of working in a ticketing positon

Software in the Cloud. Experts on the Ground:

ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE Magazine, and recognized by Forbes as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.



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Product Support Spec I-61014K

Expired Job

ADP