Product Support Representative - Prime Compliance Suite

Fidelity Information Services Brown Deer , WI 53223

Posted 4 months ago

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

We are looking for an individual that wants a career with the world's largest global provider dedicated to financial technology solutions, with an office in Brown Deer, WI. This is a great opportunity to learn something new and help our clients use the FIS Prime Compliance Suite.

Prime Compliance Suite from FIS Financial Crime Management is an anti-money laundering (AML) solution suite. This product delivers integrated, market-leading technology to facilitate compliance with the Bank Secrecy Act (BSA), USA PATRIOT Act, and Office of Foreign Assets Control (OFAC) requirements. Prime Compliance Suite is a single comprehensive, integrated solution for AML compliance, with hosted or on-site deployment options available.

What you will be doing

  • Provide in-depth product support to FIS clients by listening to incoming inquiries and then responding to the client with a solution to better their interaction with the product.

  • Respond to customer product inquiries via phone and working one-on-one with the client or as needed in written internet-based email or chat or remote sharing sessions.

  • Proactively troubleshoot customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

  • Troubleshoot problems with malfunctioning software applications and take corrective action.

  • Roll up your sleeves to handle complex calls/solutions that require out of the box thinking.

What you bring:

  • Prior development, technical support, business analysis of software products or application support experience is ideal

  • Strong analytical skills and problem-solving skills

  • Experience with SQL and Crystal Reports

  • Microsoft technical skills (Windows/SQL/IIS etc.) and troubleshooting experience (Web Applications, Windows applications)

Added bonus if you have:

  • In-depth knowledge of one or more FIS products

  • Prior banking or finance related experiences a plus

What we offer you

  • Attractive benefits including private medical cover, dental cover, and travel insurance

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

  • A competitive salary and benefits

  • The chance to work on some of the most challenging, relevant issues in financial services & technology

  • Varied and challenging work to help you grow your technical skillset.

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Product Support Representative - Prime Compliance Suite

Fidelity Information Services