Product Support Representative II

Sungard Public Sector Wilmington , NC 28412

Posted 2 months ago

In this day and age, it almost seems as if a new gadget or gizmo comes out every day; CentralSquare is no different as we are constantly helping to improve the systems and technology of our customers. When our developers roll out software patches, service packs, and version upgrades, our Upgrade Analysts work diligently to upgrade our customers, while providing strong customer service to ensure maximum customer satisfaction. In addition to assisting customers with the upgrades, our Upgrade team works closely with our Technical Analysts, resolving customer ticket issues.

We believe that in our business, our customers are the real heroes, and when they need our help, we owe it to them to provide the best service we can. At CentralSquare, it is not just the traditional ticket shuffle you'll find with other customer support centers. Here you really get to learn the ins and out of our products and become a master of your trade. We offer opportunities for you to travel and meet your customers.

Responsibilities:

  • Analyzes and configures customer environment in preparation for the upgrade event.

  • Verify customer environment meets basic guidelines and specifications for upgrade requests.

  • Complete scheduled upgrade events and ensure completion of all pre and post upgrade work.

  • Provides exceptional customer service, including maintaining phone connection with customers during upgrades if needed.

  • Creates supporting documentation for Upgrade Team and maintain it customer database (currently Salesforce.com).

  • Assists support with troubleshooting post-upgrade issues.

  • Maintains the ability to deliver software upgrades to a customer system(s).

  • Able to travel upwards of 25% of the time to customer sites.

  • Associate's degree or minimum 3-5 years of relevant experience.

  • Advanced technical skills with extensive knowledge of commonly used technology, concepts, practices, and procedures of windows based computer software and hardware.

  • Understanding of relational databases.

  • Intermediate/Advanced knowledge of Microsoft SQL server in order to update scripts, select scripts, and/or replace stored procedures.

  • Working knowledge of PCs and various software applications, Windows OS, Networking Concepts, and desktop applications, CD burning hardware, external storage devices, and routers.

  • Success in managing multiple tasks and accurately completing tasks in a timely fashion.

  • Ability to work independently as well as part of a team.

  • Excellent verbal and written communications skills.

  • Strong analytical and organizational skills.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Sales Representative
New!

Bayside Electric Supply Co, Inc

Posted Today

VIEW JOBS 12/4/2020 12:00:00 AM 2021-03-04T00:00 <p>Enjoy selling to a variety of customers, from business accounts to contractors to homeowners looking to make their place of work or home special, well we are looking for a Retail Sales Representative to provide excellent customer service for our business. This sales position is truly a welcomed opportunity to join the leading team of lighting sales representatives in New Hanover County and surrounding areas. You would have an opportunity to advise homeowners and their contractors on all of the latest styles of lighting fixtures and finishes that would compliment their home or business. All of the brands that deliver the punch that customers are looking for would be at your fingertips or in our local warehouse here in Wilmington. The sales representative would be given the opportunity to train with and learn directly from the senior sales staff, working side by side with them until they are proficient and feel confident enough to make selections and close sales on their own. We have established clients and enough walk-in traffic in our retail location that makes gaining new customers easy. We will also provide guidance on how best to cultivate additional repetitive sales opportunities and will even provide active sales leads to you. </p><p>Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help to brighten the lives of the customers each and every day by helping to identify what style, fit and finish the clients are looking for when it comes to lighting up their place. You would present lighting fixture ideas and certainly answer questions that the client may have about the products, fill or place on special order what the client chooses with your guidance having our delivery team taking it directly to their home. Certainly a positive attitude and a desire to help beautify someone's home or business will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.</p><p>It's all about the lighting and if you're ready to shine, you should apply.</p><p><br></p><h3>Responsibilities</h3><ul> <li>Greet and assist customers to pick out those special light fixtures and custom fans that make a house a home</li> <li>Provide accurate information (e.g. product features, pricing and after-sales services)</li> <li>Answer customers’ questions about specific products/services</li> <li>Conduct price and feature comparisons to facilitate purchasing</li> <li>Cross-sell products</li> <li>Manage returns of merchandise</li> <li>Coordinate with the Retail Sales Representatives team to provide excellent customer service</li> <li>Inform customers about discounts and any special offer</li> <li>Stay up-to-date with new products</li> </ul><p><strong>Requirements</strong></p><ul> <li>Proven work experience as a Retail Sales Representative, Sales Associate or similar role</li> <li>Understanding of the retail sales process</li> <li>Basic math skills</li> <li>Excellent communication skills, capable of building relationships</li> <li>High school degree</li> </ul><p><strong>Benefits</strong></p><ul> <li>Competitive Hourly Pay + Commission on Sales</li> <li>Company Sponsors and pays 75% of the employees Health Care Plan (and offers Dental &amp; Vision)</li> <li>Company Matches Employee Contributions to their Retirement Plan (401k)</li> <li>Company Paid Life Insurance (Basic), Company offers Voluntary Life &amp; AD&amp;D</li> <li>Company Paid Time Off (Company Paid Vacation, Paid Sick Leave and 8 Paid Holidays)</li> <li>Company Paid Training &amp; Development</li> </ul> Bayside Electric Supply Co, Inc Wilmington NC

Product Support Representative II

Sungard Public Sector