Product Support Representative I, FIS University Program

Position Type :

Full time

Type Of Hire :

Associate Development Program (Full Time Hire)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Job Description

Are you curious, motivated, and forward-thinking? At FIS, you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all, fun.

Join the 2024 FIS University Program!

As a 2024 FIS University Program full-time employee, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including bi-annual performance connects with your manager.

This two-year full-time program has start dates in January, March, June, and September with a dedicated "Learning Week" where you will:

• Learn how to work within a corporate environment

• Learn about the exciting world of Fintech and the role FIS plays

• Hear from FIS leadership about their journey and participate in senior leader networking opportunities

• Build a network of your peers from across the organization

This position is for a June 24, 2024 start.

About the team

Our team is comprised of 28 staff members who manage approximately 800 insurance clients globally. This role provides customer support in the Prophet application support team, as part of the FIS Insurance Client Experience team. Prophet is an actuarial production platform consisting of a suite of applications covering the model development through to results production and automating the end-to-end production workflow. Prophet is used by many global insurance organizations, and the role will be to provide an introductory level of application and technical support to help clients get the best use out of the applications and to further the develop of the product.

What you will be doing

• Working with large insurance clients, you will be managing the incoming application queries & incidents via an inbound ticketing system. Assessing, diagnosing, and troubleshooting these tickets in a timely manner.

• Providing a positive customer experience by leveraging available resources to take the right actions for clients which sometimes includes scheduling/leading virtual meetings.

• Give guidance to client users or other internal staff on how to improve the user experience of Prophet and other associated applications

• Training will be provided, and we have a large knowledge base which is accessible and updated by all staff members as needed.

• Working with other internal teams such as product development, sales, professional services consultants and technical infrastructure to help resolve client issues

• Special projects as needed

What you bring

• Bachelor's degree in relevant field of study

• Proficiency in Microsoft Office Suite

• Fluent in English; Strong written and verbal communication skills

• Adaptability, a drive to learn, and strong problem-solving skills

• Ability to work well independently and within a team

Bonus if you have

• Fluent in Spanish or Portuguese (or both).

• Working towards Society of Actuaries credentials

• Interest is solving puzzles

• Enjoy working with and helping people.

• Experience or knowledge of AWS and Azure

What we offer you

• Competitive salary and excellent benefits

• The chance to work on some of the most challenging, relevant issues in financial services & technology

• A broad range of professional education and personal development possibilities - FIS is your final career step!

• Time to support charities and give back to your community

• A work environment built on collaboration, flexibility, and respect

• Student Loan Repayment Program: FIS will PAY OFF participants' undergraduate loan balance over 10 years of service! Eligibility starts after one year of tenure in the program. The benefit applied to undergraduate student loans for US-based degrees and must be in the employee's name.

• Current and future sponsorship are not available for this position*

#FISUJUNE2024

Privacy Statement

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EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass