Product Support Representative I

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Job Description

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

About the role:

The Vendor Enrollment Tele Sales Agent will make outbound phone calls to vendors of FIS Integrated Payables customers to enroll them in electronic payment programs.

What you will be doing:

• Contact vendors by phone to introduce the FIS Integrated Payables Virtual Credit Card and ACH programs

• Establish rapport with vendors and effectively communicate value proposition

• Achieve measurable success against various performance targets, including high volume tele-sales dial, contact and conversion metrics

• Conduct cold calls to persuade vendors to enroll in electronic payment programs following FIS Integrated Payable's call quality guidelines

• Review campaign and vendor profile and update CRM records for call activity and status

• Operate with minimal supervision and self-motivate to achieve daily call volumes and monthly and quarterly vendor enrollment and performance metrics

• Learn and position various new software solutions;

• Adopt and promote FIS Integrated Payables marketing policies and best practices

• Comply with standard operating procedures and meet performance guidelines; maintain compliance on policy and procedural updates to ensure accuracy of information provided

What you will need:

The successful candidate will have the following experience and skills:

• 3 years prior sales experience, including SDR Sales, Social Selling, and/or Tele-sales

• Proven track record in meeting/exceeding sales targets in similar role

• Strong written and verbal communication skills

• Strong presentation skills

• Experience in accounting, corporate finance, or electronic banking industries

• Must exhibit the ability to thrive in a fast-paced organization with aggressive targets

• Able to work as a team with other agents in the vendor enrollment department

• Interact with individuals at all levels of an organization and have the aptitude to learn new markets and solution suites

• Demonstrate ability to establish vendor relationships with a high level of integrity

• Able to work Independently; Self-motivated; Professional Demeanor; Skilled communicator; Self-confident; High energy; Resourceful; Responsive

• Microsoft Excel, SFDC and Outlook skills required

Added bonus if you have:

• Minimum of 2-3 year inside sales/SDR Sales experience, electronic banking or financial services preferred.

• Bilingual in either French or Spanish

What we offer you:

At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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