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Product Support Rep

Expired Job

International Trucks Lisle , IL 60532

Posted 3 months ago

Overview

We are currently seeking a Product Support Representative to support our dealer network by processing service parts claims, returns, order management and similar administrative tasks. This role also works cross functionally within our customer service organization to keep dealers informed on requested parts to include order status, parts availability and other ad hoc information to get our customer's trucks back on the road. Position's core hours will be 7am to 5pm, with occasional on-call after hour support.

Navistar International Corporation is a leading North American truck manufacturer with great products, strong market positions and best-in-class distribution. For 175 years we have had a 100% commitment to doing what it takes to satisfy our customers, and our commitment today is as strong as ever. We are rededicated to strengthening our core businesses. Our recent investments and product launches position us for success. It all starts with a comprehensive approach and a team effort from our employees. So, we're looking for exceptionally talented and results-oriented individuals to join us and deliver on our promises to our customers, dealers, employees and shareholders.

Position Purpose and Requirements

Responds to customer product inquiries via telephone or in written internet-based email or chat sessions or case system, including Tier 1 and Tier 2 support levels. Resolves customer concerns regarding parts returns, claims, and order management. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Documents customer information and recurring technical issues to support product quality programs and product development. Provides information tracking, billing/invoicing and report support.

Basic Requirements:

  • Bachelor's degree

OR

  • At least 2 years of customer service experience and technical product knowledge

Additional Requirements

  • Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills:

  • Excellent communication skills

  • Ability to multi-task and prioritize

  • Fluent in Office software and comfortable working in multiple systems

  • Effective decision-making and problem solving

  • Confident self starter that drives for results under minimal supervision

  • Understanding of Supply Chain concepts

  • Knowledge of Parts Systems (DRP, TOLAS, PeopleSoft, PIQ, etc.) and proficient in MS Word & Excel

  • Familiarity with commercial truck/bus/diesel engine products and global aftermarket

  • Knowledge of Purchasing, Inventory Control, Order Fulfillment processes and inventory management methodologies

  • Strong interpersonal skills including negotiating and conflict resolution

  • Positive Attitude, Ethics and Values that align with the healthy & high-performance culture of Navistar

  • Ability to react quickly, make effective decisions and function well under pressure

  • At least 2 years experience in Customer Service

  • Position will also be asked to provide suggestions to department management for process improvements in order to continue superior customer service.

Competencies:

  • Action Oriented

  • Positive Attitude

  • Customer Focus

  • Managing Through Systems

  • Problem Solving

It's Uptime at International

Visit us at www.Navistar.com to discover more about our organization

It's Uptime at International

Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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Product Support Rep

Expired Job

International Trucks