Product Support Pricing And Process Analyst

Fabick CAT Madison , WI 53706

Posted 1 week ago


Company Overview:

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for nearly 100 years and are headquartered in Fenton, Missouri. For more information visit

Job Summary:

This position will create, analyze and maintain standard jobs. The standard job review process will focus on their usage, efficiency and accuracy (labor and parts). This position will build quotes in PSQ for service departments and product support salesmen. This position will focus brining consistency in the service work flow from initial customer contact to work order invoice. This position will outline store improvement plans and work with the Regional Product Support Managers to implement the improvements.


  • Develop, create, review and maintain Standard Jobs. Decides the appropriate parts associated with a variety of repair options, sets time requirements and scope of work of the repair (repair process). Following creation of standard jobs, evaluates the process and determines any corrective action and provides recommendations to improve service performance and efficiency. Provide guidance and support in the implementation of the recommendations.

  • Develop and implement solutions to improve service variance, working with technicians and service management to improve performance and processes; to ensure the standard job time is in line with actual time worked.

  • Implement shop practices to improve service variance by reviewing and analyzing the repair scope of work and standard job performance enterprise wide.

  • Conducts analysis of service work orders, techniques and processes. Determine and create based on the analysis the standard jobs/value point options (scope of job, time requirements and repair options) on the most common work order activities found through the analysis.

  • Create and conduct training of standard jobs in the various systems (DBS and Eagle) at all Fabick locations.

  • Review the service processes at each major service location to train and support the implementation of the service techniques and processes. Identifies, develops and implements action plan for stores to improve compliance to the service techniques and processes. Assist the Regional Product Support Managers in implementing the improvement plan.

  • Maintain a high level of technical proficiency through DPC courses, classroom trainings or self-training to increase level of mechanical competencies to ensure thorough knowledge of equipment and engines.

  • Create customer quotes in Parts and Service Quoter (PSQ)

  • Audit and train locations on correct DOT procedures

  • Other duties assigned


  • Bachelor's degree or equivalent experience.

  • Prior experience with heavy equipment maintenance and repair operations is preferred.

  • Prior supervisory or leadership experience is preferred.

  • Candidate must have excellent analytical and problem-solving skills; high critical thinking ability.

  • Strong knowledge of computer software programs with proficiency in using a variety of software applications especially Microsoft Word & PowerPoint including extensive knowledge in Excel.

  • Ability to set goals, manage multiple projects simultaneously while establishing priorities and tight deadlines.

  • Excellent written and verbal communication skills to effectively communicate with customers, Caterpillar and other Fabick employees at all levels.

  • Ability to run reports, analyze data and draw conclusions from the information to offer recommendations to others.

  • Ability to create and present value based alternatives and solutions to internal customers based on your own conclusions and recommendations.

  • Ability to travel up to 40% of the time to support store locations in Missouri, Illinois, Wisconsin and Upper Peninsula Michigan.

Physical Requirements:

In addition to being able to sit, stand, walk, read, talk, write and hear, to perform the essential functions of this job an individual must be able occasionally lift and/or move up to ten pounds. Accommodations will be made if they are reasonable, do not create an undue hardship and will enable an individual with a disability to safely perform the essential job functions.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

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Product Support Pricing And Process Analyst

Fabick CAT