Product Support Manager - Power Systems - El Paso

Wagner International LLC El Paso , TX 79910

Posted 2 months ago

Wagner Equipment Co., your Caterpillar dealer for Colorado, New Mexico and Far west Texas is looking for a Product Support Manager in El Paso, TX.

The Power Systems Product Support Manager provides leadership to the Product Support Sales Reps (PSSR) and Large Engine Rebuild Specialist to grow Wagner parts and service business in all Power Systems markets-electric power, industrial, and oil & gas. Works closely with Caterpillar and Wagner Branch Managers to assure Wagner is aligned with Caterpillar and is achieving desired business results.



  • Processes monthly commissions for team

  • Assures monthly reports are created and updated as needed (3500/3600 quoting/won/lost, Div E parts and service sales, Fleet Customer parts sales, etc).

  • Maintains list of customer discounts versus volume of business and assures Wagner business systems are appropriately updated.


  • Works with Technical Communicators to assure Power Systems product issues are resolved with customers and communicated to CAT.

  • Assures Power Systems service letters are completed across our territory.

  • Works closely with Branch Managers to assure branch based PSSRs are effective and engaged with their local branch.

  • Develops and maintains effective relationships with all CAT Reps covering Power Systems business and customer as appropriate

  • Major influencer in deciding which branch should perform Power Systems rebuilds.

  • Work with Service Managers to assure Wagner has a number of 3600 CAT certified commissioning engineers and they retain their certification

  • Works with branches on Power Systems parts stocking and CPRO order issues

  • Works with Wagner Training Institute to assure Power Systems training content is available to support continued technician development.

  • Promote Wagner's Gas 1 and Gas 2 certified training


  • Works with CAT reps to influence and achieve E&T parts, service, CVA, connectivity sales objectives

  • Works with CAT and Wagner Branch Managers to define targeted marketing campaigns

  • Leads PSSR team to develop and add new customers

  • Leads effort to grow 3500 and 3600 rebuild business.


  • Have a working knowledge of CAT product / technology used in the Power Systems industries


  • Performs all required supervisory duties for his team

  • Assures team receives annual training to increase job skills and performance

  • Assures team is fully utilizing CRM system (activities, opportunities, engine population, etc)

  • Leads team in embracing the Wagner safety culture


Minimum Education Required:

High School Diplomr or GED / College degree preferred

Minimum Experience Required: Eight years in power generation related positions with demonstrated leadership skills

Experience Defined: Basic (1-3 yrs) Intermediate (3 - 5 yrs) Advanced (5+ yrs)

3-5 Years :

Administrative / Clerical Experience; Technical or Mechanical (Machine Service/Maint)

5+ Years:

Customer Service Experience; Sales Experience; Supervisory/Mgmt Experience

Required Skills and Competencies:

Data Entry Organizational Skills

Telephone Skills Communication Skills

Safety Knowledge Math Skills

Reading / Writing Skills Product Knowledge

Reasoning Skills


Proven organizational skills

Ability to adapt to changing conditions

Proven ability to seek new business opportunities

Understanding of all aspect of a financial business plan

Works with a sense of urgency

Proven customer relationship skills

Computer Skills:

3-5 years experience:

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Physical Requirements (Checked requirements indicate more than 1/3 of the time spent on the job)


Walking Use of Hands

Talking Hearing

Weight / Lifting: 1-25 lbs

Travel Requirements:


Limitations and Disclaimer

This job description in intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Wagner Equipment Co. will reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
El Paso Direct Support Professional

Brightspring Health Services

Posted 1 week ago

VIEW JOBS 5/22/2020 12:00:00 AM 2020-08-20T00:00 Title: El Paso Direct Support Professional Job Category: Caregiver Line of Business: Residential Services Branding: ResCare About this Career Opportunity: Join a team of passionate and caring people who make a difference in people's lives. We are now hiring for Direct Support Professionals (DSPs) to provide direct care to those with intellectual and developmental disabilities. Our DSPs are the STARS of our organization who provide caregiving to the people we support. This may be in a group home, home-like setting. Essential Responsibilities/Job Duties Performing personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks. Fostering positive relationships between individuals served and their housematesEnsuring client safety and maintaining a safe environmentAssisting with toileting, including bedpans, urinals, and commode chairsReminding/assisting client with self-administration of medications (with proper training)Encouraging self-help activitiesReporting changes in client's condition or family situation to the officeDocumenting services providedPerforming home management functions such as light housekeeping, laundry, bed making, and cleaningPlanning meals, shopping for groceries, preparing and serving food/meals, feeding and clean-upAccompanying client to scheduled appointmentsTransporting clients or running errands for clientsOther duties as assigned Position Requirements High school degree/GED required18 years of age or olderValid driver's license (in most cases)Ability to work in a group home, home-like settingsAbility to communicate (verbally and written) with all levels of personnel, internal and external to the companyAbility to handle physical aspects of job, including bending, stooping, lifting, pushing, pulling, reaching, and walking for periods of timeMust maintain state regulatory certifications, as required by state/program requirements Medication Administration as required by state/program requirements Additional Information Benefits ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan. ResCare also offers a PayOUT program that allows employees to set their own pay day. Click here to learn more about this program. About Our Company Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a El Paso Direct Support Professional. About this Line of Business We cover thousands of homes across the country, with a comprehensive range of programs and services, including host home and foster care. ResCare partners with people in the community who open their homes to individuals with disabilities and assists families by providing adoption and foster care services. With almost four decades of experience in the IDD services field, our aim is to be the provider-of-choice in the development of unique and proprietary service offerings and technologies - working toward innovative care models and leading health outcomes with states and payers. ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities. 1605 GEORGE DIETER DR, EL PASO, TX 79936-5600 USA How our Direct Support Professionals make a difference in people's lives: .video-responsive{ overflow:hidden; padding-bottom:56.25%; position:relative; height:0; } .video-responsive iframe{ left:0; top:0; height:100%; width:100%; position:absolute; }PandoLogic. Category:Social Services, Keywords:Direct Support Professional (DSP), Location:El Paso, TX-79929 Brightspring Health Services El Paso TX

Product Support Manager - Power Systems - El Paso

Wagner International LLC