Wagner Equipment Co., your Caterpillar dealer for Colorado, New Mexico and Far west Texas is looking for a Product Support Manager in Aurora.
The Power Systems Product Support Manager provides leadership to the Product Support Sales Reps (PSSR) and Large Engine Rebuild Specialist to grow Wagner parts and service business in all Power Systems markets-electric power, industrial, and oil & gas. Works closely with Caterpillar and Wagner Branch Managers to assure Wagner is aligned with Caterpillar and is achieving desired business results.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Processes monthly commissions for team
Assures monthly reports are created and updated as needed (3500/3600 quoting/won/lost, Div E parts and service sales, Fleet Customer parts sales, etc).
Maintains list of customer discounts versus volume of business and assures Wagner business systems are appropriately updated.
Works with Technical Communicators to assure Power Systems product issues are resolved with customers and communicated to CAT.
Assures Power Systems service letters are completed across our territory.
Works closely with Branch Managers to assure branch based PSSRs are effective and engaged with their local branch.
Develops and maintains effective relationships with all CAT Reps covering Power Systems business and customer as appropriate
Major influencer in deciding which branch should perform Power Systems rebuilds.
Work with Service Managers to assure Wagner has a number of 3600 CAT certified commissioning engineers and they retain their certification
Works with branches on Power Systems parts stocking and CPRO order issues
Works with Wagner Training Institute to assure Power Systems training content is available to support continued technician development.
Promote Wagner's Gas 1 and Gas 2 certified training
Works with CAT reps to influence and achieve E&T parts, service, CVA, connectivity sales objectives
Works with CAT and Wagner Branch Managers to define targeted marketing campaigns
Leads PSSR team to develop and add new customers
Leads effort to grow 3500 and 3600 rebuild business.
Performs all required supervisory duties for his team
Assures team receives annual training to increase job skills and performance
Assures team is fully utilizing CRM system (activities, opportunities, engine population, etc)
Leads team in embracing the Wagner safety culture
ESSENTIAL JOB REQUIREMENTS
Minimum Education Required:
High School Diplomr or GED / College degree preferred
Minimum Experience Required: Eight years in power generation related positions with demonstrated leadership skills
Experience Defined: Basic (1-3 yrs) Intermediate (3 - 5 yrs) Advanced (5+ yrs)
3-5 Years :
Administrative / Clerical Experience; Technical or Mechanical (Machine Service/Maint)
Customer Service Experience; Sales Experience; Supervisory/Mgmt Experience
Required Skills and Competencies:
Data Entry Organizational Skills
Telephone Skills Communication Skills
Safety Knowledge Math Skills
Reading / Writing Skills Product Knowledge
Proven organizational skills
Ability to adapt to changing conditions
Proven ability to seek new business opportunities
Understanding of all aspect of a financial business plan
Works with a sense of urgency
Proven customer relationship skills
3-5 years experience:
Physical Requirements (Checked requirements indicate more than 1/3 of the time spent on the job)
Walking Use of Hands
Weight / Lifting: 1-25 lbs
Limitations and Disclaimer
This job description in intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Wagner Equipment Co. will reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner International LLC