We're driving toward the ultimate victory: a world without the fear of cancer.
The Product Support Engineering Hardware Specialist provides remote and on-site technical support to field engineers, installation engineers, and technical support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. They act as the new product service interface to design and development teams on all new product introductions.
This includes generating service requirements, service plans, and associated new product service documentation. This requires a high level of professional communication with their team, customers, management, engineering, manufacturing and other technical support. Applicable to the Oncology Systems business only:
Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain "Vendor Credentialing" requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position.
Responds to situations where first-line field service support has failed to isolate or fix problems in malfunctioning equipment or software. Provides support to customer/users where the product is highly technical or sophisticated in nature. Provides new product service interface to design and development teams on all new product introductions.
This includes generating service requirements, service plans, and all associated new product service documentation. Provides installation and service support and training during new product roll out and is responsible to ensure feedback is delivered and incorporated into subsequent release. Provides technical liaison support for field installation, warranty, and contract service to manufacturing and engineering continuous product and process improvement teams.
Authors all service related technical documentation and communication to the field service organization. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Understands and utilizes internal escalations processes.
Reports activities in administrative systems to ensure accurate company statistical data on customer-oriented activities. May be involved in customer installation and training.
Must have imaging and X-ray experience .
Required Certifications and Training: Obtains and completes LMS training plan specific to assigned responsibility.
Applicable to the Oncology Systems business only: Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to:
Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings Experience Level with Business Tools: Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. Minimum: Associates degree, technical /vocational training or military experience with electronics Preferred: Bachelor's degree in a technical field from an accredited university Typically incumbents operating at this level will have had 7-10 years of experience
We're unleashing the power of technology and human ingenuity to achieve new victories in the fight against cancer. Join us and have a global impact.
Varian Medical Systems, Inc.