Duties & Responsibilities
Work with software and hardware engineering on field and factory issues
Organize, schedule and project manage field upgrades
Support system install requirements
work with install coordinator regarding required tools, resources, etc..
Involvement in new products
Participate in new product team meetings
Work with design engineering to design in serviceability
Develop support documentation
Manage documentation resources including Teradyne Cebu resource
Manage training to Teradyne field service engineers
Work on Field Replaceable Unit (FRU) strategy
Monitor system and new product reliability
Generate reliability reports based on field issues
Assist with determining root cause for increase/decrease in system up time
Travel expectations are less than 20% of work requirements
Basic Qualifications, Experience, Skills & Education Required
Excellent verbal and written communications; personal computer proficiency.
Ability to work with limited supervision and with cross-functional teams.
Must be self-motivated, team oriented, and "hands-on" .
Develop documentation for field procedures.
Technical Project Management experience a plus
Experience with Hard Disk or Semiconductor testing desired.
Degree preferred: Bachelors of Science MFG/ME, Electromechanical
3-5 years experience