Product Support Engineer

Emerson has an exciting opportunity in Round Rock, TX for a Product Support Engineer!

In this critical role, you will support Emerson's best in class automation systems to provide a high level of technical support to our customers across a variety of industries, and engage with their Information Technology to ensure seamless deployment of our products. Additionally, you will play a meaningful part in driving global initiatives that support our strategic growth in the process control industries.

In This Role, Your Responsibilities Will Be:

• Provide support for Emerson's boundless Automation products and solutions.

• Resolution of automation system issues relating to communications, networking, infrastructure, and cyber security.

• Work directly with customers, Emerson Technical Support offices or representatives, Global Service Center (GSC) engineers and development engineers on technical solutions.

• Provide feedback to our Product Marketing & Technology teams regarding end user requirements.

• Travel (estimate 2-5 trips/year, typically a week or less per trip) to customer sites.

• Create Knowledge Base Article content to advise the field about Product Information.

• Develop the ability to generate close consultative long-term relationships with key Emerson customers to assist with their automation and operational needs.

Who You Are:

You actively seek input from pertinent sources to make timely and well-informed decisions. You remain energized and effective when faced with ambiguity and uncertainty. You actively listen and check for understanding.

For this role, you will need:

• Bachelor's degree in Engineering, Computer Science or related STEM degree

• 5+ years of experience with Emerson's DeltaV and SIS automation systems and complimentary products

• Excellent communication skills, both verbal and written, in English, is required to collaborate with a global customer base.

• Legal Authorization to work in the United States now and in the future - sponsorship will not be provided for this role

Preferred qualifications that set you apart:

• Master's degree in Engineering, Computer Science or related STEM degree

• 5+ years of experience with Emerson's automation systems integrating with Edge & Cloud systems

• 5+ years of experience with networking and cybersecurity

• Domain Expert with one or more technologies within Emerson's automation products and solutions

Flexible Work Schedule - Remote Work Option

This role currently has the flexibility of a remote work option up to three days a week. Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customers.

Our offer to you:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

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