This is a technical role dedicated to providing high-quality engineering support to meet Field Service and external customer needs on our Multimode Plate Reader platforms. The successful candidate will be a results-driven individual with passion for customer satisfaction and who is excited to be part of a new team. The candidate demonstrates excellent troubleshooting skills and translates his/her knowledge into effective service documentation including manuals, technical bulletins, work instructions and parts lists.
Interaction with cross functional team members is essential, including Service, Product Development, Custom Solutions, Operations, Sales, Marketing, Applications and the Customer.
Product Support Engineering
Directly support the Field Service organization (internal and distributors) in their critical customer support activities through excellent problem solving, quick containment and countermeasure development, deep understanding of product function, and training
Provide hands-on product support that may include customer on-site investigation and repair of our scientific research instruments nationally and internationally
Create, modify and maintain core product specific documentation, including work instructions, service manuals, field service bulletins
Design and deliver technical training to worldwide Molecular Devices service personnel and distributors.
Represent service on product development to provide serviceability input, become a product expert, and work to prepare the service organization for product launch and ongoing support.
Learn and use DBS tools such as FMEA, Problem Solving, Poka-Yoke and Standard Work to achieve quality, delivery and cost targets and to continuously improve processes
B.S. in Mechanical Engineering, Systems Engineering, or related field
3 plus years industry experience
Proven, hands-on mechanical aptitude
Excellent mechanical and systems troubleshooting skills
Ability to work on cross-functional teams as well as independently.
Ability to adapt quickly to new projects and challenges.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office.
Ability to quickly learn and master new products and software applications desired.
Ability to travel (10% 20%) to visit customers or provide technical training worldwide.
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page
Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.