Product Support Engeineer 900106

Responsibilities:

●Become a Subject Matter Expert (SME) in the Tencent Cloud Services Platform ●Remove Sales obstacles by providing internal consulting, training, and knowledge support ●Partner with Sales to build long-term account relationships, that deliver ongoing business value ●Develop Tencent Cloud-based demonstrations and solutions that successfully meet customer requirements ●Collaborate with internal Product and Engineering teams to diagnose and resolve problem cases ●Contribute to solution design, technical documentation, and complete awareness within the Solutions Team pay rates (salaries for exempt): 6,100 - 6,900USD/month

Requirements:

●Fluency in English and Chinese, both speaking and writing ●Bachelor's degree (or higher), with exposure to computer science, math, engineering, or equivalent practical experience ●5+ years' experience in a Solutions Engineering or Pre/Post-Sales role, or demonstrated success in a related field Experience with physical and virtualized infrastructure, operating systems, and software configuration ●Experience with CDN/web caching, large file download, HTTP headers, and HTTP debugging tools ●Exposure to DNS, load balancing, HTTP web applications, mobile apps, and live streaming (audio/video) ●Experience in A/B testing, HTTP application and network performance analysis, and technical report writing ●Awareness of cloud compute cost models, network topology, platform services, and common storage option ●Awareness of Amazon Web Services (AWS), Google Cloud Platform (GCP), and other cloud providers ●Overall technical savvy with demonstrated ability in work in a small team setting, owning complex technical projects with international scope ●Experience managing and collaborating on long-term implementation projects, with documented results ●Lateral and logical troubleshooting, follow-through and problem-solving skills, resourcefulness, attention to detail, and communication skills