Product Support Associate

Paycor Fort Collins , CO 80521

Posted Yesterday

Product Support Associate

Fort Collins, CO

As a Product Support Associate, you'll be a key player in our highly-touted Client Services group. The Support team is constantly giving the first impression to customers and we have the opportunity to make every interaction a positive experience. This role also offers the chance to interact with each and every team across our business when dealing with a number of technical challenges and crucial support requests.

If you're looking for a company where you will be challenged, respected, valued and that's invested in your personal development, a solid compensation package, and working with a great team that doesn't play politics, this is an opportunity for you.

Responsibilities

  • Provide superior first & second line customer and product support through email [primary] and phone [secondary] by responding to inbound customer issues and questions

  • Ensure that customer careers pages and applications are implemented according to specification while maintaining the look and feel of the customer's brand

  • Research, test and reproduce software issues reported by customers and escalate with our development team when needed

  • Track and manage customer issues with our development team and ensure that we close the loop with the customer after the resolution

  • Assume responsibility for mapping and managing data imports for new customers from 3rd party ATSs

Requirements

  • Minimum one year experience with client-facing Technical / Product Support in a SaaS based environment

  • Strong analytical skills and intellectual curiosity with a desire to solve problems

  • Strong focus on clients and the ability to self-manage multiple projects at once with little oversight

  • Tolerance for ambiguity and flexibility for changing requirements

  • Excellent verbal and written communication skills are a must-have

  • Ability to communicate clearly and effectively with all customers [internal and external]

  • Above all else, have fun and love what you do

Nice to Have

  • Hands-on experience with HTML, CSS, Javascript

  • Previous experience with Newton or another ATS

  • Solid aptitude for technical concepts

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Product Support Associate

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