The Product Support Tech Advisor's primary responsibilities will be to provide support to end user with study hub applications, responsible for salesforces configuration and customization. Participates in analytical, experimental, investigative and other fact-finding work in support of technology product. Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines
Work is primarily achieved by an individual or through project teams, with emphasis on technical/discipline knowledge rather than managing people.
Creating documentation on modules/enhancements developed.
Experience on Apex classes, VF pages, Trigger development
Experience of Salesforce configuration like Workflows, Process Builders, validation rules, etc.
Experience on user access management and clear understanding of Salesforce security model
Debug and analysis for any issues related to lightning components
Root cause analysis for the issues related to rest/ SOAP integrations
Troubleshoot issues related to user access, sharing, configuration issues, apex exceptions
Functional knowledge of Salesforce Sales, Services & community modules
Manage technical communication between the support team and business
Resolve Salesforce issue tickets and actively participate in reviews.
Provide suggestions and improvements to the existing architecture
Provide tier 3 support for internal/external end users applications for Salesforce application
Work in shifts to cover IST/BST time zones and user's across IQVIA locations.
Coordinate/execute validation activities related to deployment of business applications
Work closely with Tech Ops, Tier 1 and 2 support team
Coordinate with internal and external service providers/vendors in incident/problem/request and change management
Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare the needs of the business, recommend potential solutions to managers within the business.
Bachelor's Degree Bachelor's Degree Req
Requires the application of expertise in professional area(s) to achieve results.
Required between 3 to 10 years salesforce.com experience
Must have Salesforce.com experience in Sales or Service cloud and Apex, VF development, Development in Lightning
Experience on Salesforce configuration
Location : Open to remote
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.
IQVIA is an EEO Employer
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA's Talent Acquisition team at email@example.com to arrange for such an accommodation.
Iqvia Holdings Inc