Product Specialist - SP (Service Provider)

Meraki San Francisco , CA 94118

Posted 2 months ago

The Cisco Meraki team is seeking a driven Product Specialist to support product management activities for Meraki's Service Providers.

Meraki is changing the way the industry thinks about networking, and you will support the charge to continue driving this change. You will collaborate with brilliant engineers and customers to help ensure that we make the best product with consistently new and improved features. You will help make this product become a leader in the communications industry.

You are exhilarated by technology and want to help create exceptional products. You enjoy working with some of the world's best engineers -- PhD types from MIT, Berkeley, Stanford -- and evangelizing their work to Fortune 500 customers. You want to help make products shine in the marketplace, outpacing and outperforming the competition.

As a critical member of the product team, your responsibilities include:

  • Serving as the subject matter expert and key technical advisor across Meraki's entire portfolio with a focus on MX and our virtualized portfolio, highlighting the Service Provider relevance as well as current and future capabilities.

  • Producing technical guides, best practices documents, application notes, and configuration and installation content for internal and external use

  • Preparing and presenting content to partners, customers, and executives

  • Working with engineering teams through design, testing, and product launch; running beta and pilot programs

  • Investigating and articulating our competitive positioning and strategy

  • Working with a dedicated, high-performance Service Provider Sales team and customers on ways to accelerate the business

  • Working with ecosystem partners to validate interoperation and successful solution development

Qualifications:

  • Degree in telecommunications or a related technical field

  • 2-5 years of work experience in networking, scripting, virtualization and related technologies

  • Experience working with or for Service Providers / Managed Service Providers

  • CCNA/CCNP in Routing & Switching or similar certifications are highly desirable (VMware or virtualization certifications are a plus)

  • Experience in technical support, product testing, or QA preferred

Bonus Points:

  • Passion for learning about networking, cloud, and emerging disruptive technologies

  • Strong user empathy with a deep desire to understand top customer problems

  • Easily communicate complicated concepts to non-technical folks

  • Entrepreneurial, can-do attitude with a strong sense of product quality

  • Love solving technical problems in creative ways

Based in our sunny San Francisco office with stunning views of AT&T Ballpark and the Bay beyond, Meraki offers an onsite gym, multiple kitchens stocked with gourmet snacks, cappuccino machines, daily catered lunches, and a generous benefits package.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.


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Product Specialist - SP (Service Provider)

Meraki