Product Specialist, Legal

About the Role

We are seeking a Product Specialist to join our dynamic team. The role is crucial to ensuring that our Legal customers experience a seamless and successful introduction to Thomson Reuters products. The Product Specialist will be the primary point of contact for new and existing specialty product customers, guiding them through product setup and ensuring that they understand how to utilize Thomson Reuters technology to its fullest potential, in accordance with their specific legal use cases.

The Product Specialist develops expert level knowledge in a Thomson Reuters specialty product and uses this expertise to support strategic presale demonstrations and deliver complex trainings. The Product Specialist will support solutions including forms, legal analytics, and legal research. We are looking for candidates who are adaptable and willing to work with other solutions as new products release and business needs change.

You'll leverage your legal expertise in these products to provide effective pre-sale and post-sale support, deliver needs-based training, and guide customers in integrating the products into their workflows. Your success will be measured by customer satisfaction and product adoption.

Key Job Responsibilities:

• Support customers at all points in the customer lifecycle including pre-sale, rollouts, and mid-contract upgrades.

• Assist customers in optimizing their product setup for the quickest path to success.

• Understand customer goals and provide product information to best serve those goals.

• Drive product adoption and revenue retention through needs-based training and guidance.

• Design trainings targeted to the user workflow, suggesting best practices and additional use cases.

• Respond to incoming customer requests in a timely and effective manner.

• Stay up to date with product releases, use cases, and industry activity to ensure accurate and current guidance.

• Collaborate with internal Product Development, Marketing, and Sales teams to ensure accurate and current guidance.

• Meet or exceed designated activity goals while driving revenue growth of assigned products.

• Work with the Customer Education team to set up automated outreach and create helpful collateral.

• Remain flexible and adaptable to changing priorities and product focus areas.

About You

• JD (Juris Doctorate) from accredited law school.

• Proven experience in customer-facing roles, preferably in the legal sector, such as legal practice, legal tech consulting or client education.

• Demonstrated ability to deliver effective product training and demonstrations.

• An interest in AI and legal technology and its applications in improving legal workflows.

• Credible, engaging presentation skills in delivery of training via remote training technology.

• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.

• Familiarity with Thomson Reuters products is a plus.

• Proactively spot and correct any issues that could affect customer satisfaction or retention.

• Flexibility and adaptability to changing priorities and product focus areas.

• Excellent organizational and time management skills.

• Ability to work collaboratively with internal teams to drive customer success.

• Strong attention to detail and commitment to providing accurate and up-to-date guidance.

• Experienced using remote training technology including MS Teams.

• Ability to travel to customer locations as needed.

• Strong telephone and in-person communication presentation skills required.

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following states: CA, CO, CT, IL, NV, TX, WA and/or remote. The base compensation range for the role in any of those locations is $74,200 - $137,800. The base compensation range in other locations may vary. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

This job posting will close 07/29/2024.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.