Product Specialist, Inside Sales Rep

JOB SUMMARY:

The Product Specialist, Inside Sales Representative is responsible for cold calling, prospecting, qualifying, closing, and maintaining post-sale relationships. The Product Specialist also maintains all administrative requirements such as call reports and Sales Force updates. This role also thoroughly understands all product capabilities, features, and benefits as well as Industrial Solution's market conditions, product warranties, and services. This role will assist customers over the phone, internet, email, or in person with orders, quotations, and product questions. The Product Specialist, Inside Sales Representative, negotiate profitable pricing with customers.

2+ years selling filtration equipment, capital equipment (air handling, test equipment), or construction projects in industrial markets. Technical background with basic understanding of air handling, filtration, purification, and HVAC system design preferred.

ESSENTIAL DUTIES & RESPONSIBILITIES:

This job description represents only the primary areas of responsibility; specific position assignments will vary depending on the needs of the department.

To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential duties and responsibilities should be listed in the order of importance/majority of time spent.

• Maintain, develop, and expand relationships with existing customer portfolios.

• Grow Industrial Solutions portfolio to achieve and exceed bookings and revenue targets through outbound and inbound call activities.

• Build and maintain a balanced funnel of sales prospects to drive bookings and grow revenue.

• Serve as a subject matter expert for Industrial Solutions equipment.

• Handle technical support questions from new and existing customers.

• Collaborate with Engineering and Outside Sales on new product applications and cross-sell opportunities.

• Provide customer support via the web (click to chat) and by phone.

• Consult with customers on current and future projects

• Assist with implementation and start-up of new equipment to ensure quality

• Utilize Salesforce.com to track the sales pipeline to meet and exceed sales targets.

• Quote prices and manage quote follow-up activities.

• Coordinate the fulfilment of customer requirements (technical support, training, sales collateral, etc.).

• Partner with Customer Service to provide best-in-class service to customers.

• Develop and maintain a thorough knowledge of products and services to provide accurate and detailed information to customers.

• Other job duties as assigned.

EDUCATION AND EXPERIENCE:

• High School Graduate Required.

• Technical school, BS degree in Science, Engineering, Business, or Equivalent Experience preferred.

• 2+ years selling filtration equipment, capital equipment (air handling, test equipment), or construction projects in industrial markets. Technical background with basic understanding of air handling, filtration, purification, and HVAC system design preferred.

• Experience in project lifecycle process for projects in manufacturing.

• Systems Integration with a focus on process analytics would be helpful.

• Familiarity with Contract negotiation and legal language.

• Strong computer skills including Microsoft Office.

• Experience with Salesforce is desired.

COMPETENCIES

KNOWLEDGE:

• Sales and Marketing

• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Customer and Personal Service

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• English Language

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Administration and Management

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.

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