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Product Specialist

Expired Job

Fortive Bonita Springs , FL 34134

Posted 3 months ago

We are currently seeking a Product Specialist to join Fluke Digital Systems' rapidly expanding software technology business. The Product Specialist will learn the intricacies of eMaint's computerized maintenance management software (CMMS) and deliver advanced level product support to customers, partners, and internal team members via telephone, web meeting, and chat technologies. This is an excellent opportunity to join a growing team that supports advancement from within to other departments, including Account Management, Professional Services, Sales or Support.

FDS works in an agile environment where there are daily standups and code reviews, and constant communication within each self-managed cross functional team. The ability to communicate effectively with Project Management and Application Development, as well as work closely and well with other team members are key components for success in this position.

Responsibilities:

  • Actively support Customer Success Team members by completing tasks and troubleshooting issues.

  • Be the Project Manager for development or integration projects.

  • Find and communicate accurate solutions to issues reported by end users while using eMaint products through analytical talent and strong troubleshooting abilities.

  • Assist support team members with troubleshooting and resolving issues as well as developing their skills and product knowledge.

  • Actively support Customer Success Team members by completing tasks and troubleshooting issues.

  • Participate in software product testing process to ensure new versions of software are ready to release.

Qualifications:

  • B.A. or B.S. degree preferred or equivalent experience.

  • Advanced level mechanical aptitude and problem-solving skills.

  • Strong ability to communicate technical information both in writing and verbally.

  • Strong work ethic and ability to work efficiently and effectively with minimal supervision.

  • Ability to work in a fast-paced environment with excellent organizational skills.

  • Customer service experience is a plus.

  • Database knowledge is a plus.

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Product Specialist

Expired Job

Fortive