Product Service Support Rep

Job Type Full-time Description GENERAL SUMMARY The Product Service Support Representative, PSSR, is responsible for servicing and maintaining an effective support network in coordination with Duraco's Plant Manager. Functional Competencies • Support the general territory sales. • Support the region sales managers, dealers, and end users for setup, training, repair, and delivery of equipment for new or existing customers in service, operations, and/or technical support. • Train dealers and end users in the effective operation and service of Duraco product lines. • Work with other plant personnel to achieve sales and shipment goals. • Apply basic knowledge of electrical and power systems to ensure maximum productivity and safe operation including 120V-480V, single and three phase, and BUS communication systems. • Ensure that all services to customers or company-owned equipment is completed efficiently, on time, and accurately according to specifications. • Ability to take direction from product engineers to verify performance to specifications. • Complete projects within performance standard guidelines in relation to repair time, quantity of repairs/labor efficiency and other measures. • Contribute to work effectively with company personnel and customers, and promote excellent customer relationships at all times. • Perform all duties in conformance to appropriate safety and security standards. • Adhere to the Company Core Values:

Performance Driven, Quality in All We Do, Act With Integrity and Professionalism, Collaborative and Continuous Improvement, Be Safe Technical Skills • Use typical mechanic and electrician tools and test equipment • Troubleshoot equipment failures remotely and advise/make necessary repairs • Dismantle, repair, and reassemble various electrical, hydraulic, pneumatic, and mechanical components of equipment • Conducts machine testing, calibration, troubleshooting and repairs • Understand and share knowledge about machine technical aspects (hydraulics, mechanical, etc.) • Adjusts functional parts of equipment and control instruments • Perform routine inspections and preventive maintenance of equipment. Verbal and Written Communication • Communicate with customers via person-to-person, phone, email and text • Coordinate field testing applications with Plant Manager and Marketing • Complete routine paperwork; track inventory usage; schedule travel arrangements for field calls when necessary • May be required to fill out daily DOT logbook. For a full job description visit https://plymouthind.com Requirements Education and/or Experience High School Diploma or GED. Special Skills, Training, Aptitudes Troubleshooting, Communications, Basic Electrical and Mechanical Systems.